Supervisor Attractions, Harry Potter and the Forbidden Journey™

Job Responsibilities

• Responsible for growth and development of Leads
• Supervise daily operation of Attraction in Duty Management capacity
• Maintaining focus on safety and positive internal and external guest service
• Maintains the operational efficiency of Attraction during park hours and seasonal/special events, including assisting management with developing plans for high efficiency and low wait times through active participation in managing guest flow experience
• Helps ensure artistic and thematic integrity of attraction
• Supports the scheduling department in reviewing the team member schedules weekly
• Ensures department understands and follows all company policies and procedures
• Crisis management including Guests’ and Team Members Medical/Emergency situations
• Investigates incidents including Team Member/Guests’ complaints
• Advocates for active participation in all safety programs, including forming partnership with Environmental Health and Safety group
• Supports the Team Members and Guest satisfaction programs and ensures the staff understands the importance of the programs
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships

Qualifications

• Minimum 2 years of operations management experience in theme park or hospitality industry, including experience in guest service preferred
• Must be available to work on weekends, holidays and nights as required
• Must have excellent written and verbal skills
• Must be proficient in Microsoft programs such as Word and Excel

Desired Characteristics

• Bachelor’s degree in Business, Operations, or Hospitality is highly preferred
• Proven ability to work well under pressure, meeting tight deadlines, and simultaneously managing multiple projects
• Excellent communication
• Proven ability to manage in a union environment
• Strong interpersonal and analytical skills
• Proactive thinker/self-starter
• Strong guest service experience with conflict resolution
• Theme Park experience highly preferred
• Able to prioritize work-load and have the ability to multi-task in a fast paced work environment
• Demonstrates sound judgment and independent thinking as well as an ability to troubleshoot and problem solve in real-time
• Detail-oriented and organized with the ability to work seamlessly within a broader team to achieve desired results

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks

Additional Information

• If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.