Supervisor

About the role

Dash In, a Wills Group company, is redefining convenience through an elevated guest experience and high-quality, chef-inspired food service. This Supervisor role is built for smaller-volume locations and combines both front-of-house and back-of-house leadership to help keep the store running smoothly each day. If you enjoy leading by example, supporting a team, and creating a fast, friendly, and well-run environment for guests, this is a great opportunity to grow your leadership career with a brand that is going places.

Responsibilities

• Partner with the Store Manager to support daily operations, coach team members, uphold food and service standards, and help deliver a great guest experience across the entire store.
• Support the Store Manager in leading and developing a cross-functional team to deliver an outstanding guest experience and high-quality foodservice.
• Oversee both front-of-house and back-of-house operations, ensuring smooth execution of service, food production, and store standards.
• Train and coach team members across all areas, reinforcing expectations around service, food safety, and operational excellence.
• Maintain Dash In brand standards, including cleanliness, food quality, safety, and guest engagement.
• Proactively engage with guests, resolve concerns, and ensure a fast, friendly, and efficient experience.
• Monitor store activity and customer flow, adjusting staffing and priorities to maintain service standards and minimize wait times.
• Support inventory, ordering, and stock levels across both retail and foodservice areas.
• Ensure kitchen and store environments are clean, organized, and operating safely, with properly maintained equipment.
• Communicate effectively with store leadership regarding operational needs, staffing, and performance opportunities.
• Execute daily tasks and priorities as directed by store leadership while stepping in to lead shifts as needed.

Requirements

Minimum Qualifications:

• Must be 18 years of age or older.
• Must be eligible for work in the U.S.
• High school diploma or equivalent/GED -or- ability to complete employer-paid GED program.
• Minimum of 1 year of supervisory or leadership experience in retail, food service, or a related environment.
• Ability to multi-task, prioritize, and problem solve in a fast-paced setting.
• Strong guest focus with excellent communication and people skills.
• Basic technology proficiency, including POS systems.

Ideal candidates will also have:

• Experience working in both food service and retail environments.
• Knowledge of food safety and kitchen operations.
• Active