Supervisor

About the role

Supervisors are our organization's important link between team members and managers. In this role, you'll use your communication skills to build relationships and provide guidance and feedback to employees.

Responsibilities

• Provide leadership, direction, and coaching to team members, ensuring understanding and correct execution of duties.
• Direct and monitor workflow (including tunnel flow management) to maintain optimal production levels.
• Perform quality control to ensure delivery of an exceptional end product aligned with company standards, resulting in customer satisfaction.
• Anticipate and actively listen to customer needs and advise on services that best meet needs.
• Facilitate prompt and positive resolution of customer issues and/or concerns.
• Supervise team members' performance, and identify strengths and areas for improvement.
• Provide accurate, specific, ongoing feedback to team members and management.
• Model professional behavior in accordance with company policies and values.
• Effectively articulate and enforce policies and procedures; assist in scheduling and timekeeping.
• Execute site inspections for cleanliness, safety, and optimal functioning of equipment.
• Assist in equipment maintenance, troubleshooting mechanical and technical issues, and maintaining accurate service records.
• Carry out opening and closing procedures.
• Assist in inventory management, including maintenance of supply levels, reordering, and storage.

Qualifications

• At least six months experience supervising or training employees and six months experience in customer service.
• Leadership competencies including conflict management, problem-solving, and decision-making.
• Strong verbal communication skills with the ability to effectively articulate and enforce policies and procedures.
• Excellent interpersonal communication and customer/employee relations skills.
• Organizational and time management skills with proven ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment.
• Team orientation with the ability to foster unity and create a positive work environment.
• Ability to remain calm in stressful situations, focusing on results.