Supervisor

Location: Layton Antelope
Hours: Monday - Friday

About the role

A Practice Supervisor provides effective leadership and accountability for clinical staff and PSRs in the respective departments. This includes high-quality patient care and excellent customer service, human resources, health information systems, and quality assurance.

The Practice Supervisor is responsible for supporting staff with the associated providers using a patient-centered focus to achieve the organizational mission statement. This goal includes engagement with providers, employees, and patients in a dynamic healthcare environment.

Responsibilities

• Provide direct supervision of Clinical Services staff
• Human Resources Management
  • Job interviews and employee selection
  • Onboarding and orientation for new staff
  • Regular staff and provider rounding
  • Manages staffing levels and coverage
  • Communicates clinic announcements to encourage provider and staff engagement including recognition platforms
  • Payroll accuracy and approval
  • Implements quarterly department meetings
• Serve as a key problem solver/liaison for patient, employee, and physician concerns related to Clinical Services staff
• Demonstrates staff accountability through regular coaching, counseling, and staff performance reviews
• Participates As a Member Of The Leadership Team
  • Promotes and engages in patient-centered culture
  • Demonstrates effective and professional communication (written, verbal, and electronic)
  • Encourages positive provider relations
  • Inspires and motivates others through effective interpersonal skills
• Clinical Care Management
  • Promotes positive patient relations
  • Empowers staff and providers to commit to a patient-centered focus
  • Optimizes efficient patient flow
  • Participates in patient feedback modalities to ensure high-quality care
  • Understands clinic policies and procedures
  • Promotes safety and security by conducting regular inspections
• Health Information Management
  • Understands and utilizes electronic medical record (EMR) and telephone system
  • Ensures compliance and appropriate utilization of IT resources
  • Participates in audits to ensure compliance and minimize organizational risk
  • Understands and abides by privacy laws (HIPAA) and Tanner Clinic policies to safeguard protected health information (PHI)
• Other duties as assigned

Requirements

• Healthcare leadership or management experience
• Proficiency in computer-based skills
• Effective communication and interpersonal relations skills
• Regular and reliable attendance is an essential function of the job

Preferred Qualifications

• Associate degree or Certified/Registered Medical Assistant
• Five years’ experience as a Medical Assistant

Equipment Operated

• Standard office and clinical equipment including computers, fax machines, copiers, printers, telephones

Work Environment

Primarily medical offices with regular contact with patients

Physical Requirements

• Carrying
• Lifting
• Hearing
• Seeing
• Speaking