Supervisor- Ambulatory Business Operations

Responsibilities

• Supervise the Ambulatory Business Operations offices and ensure optimal functioning in areas of customer service excellence and operational quality and efficiency.
• Focus areas include service excellence, reception environment, registration, scheduling, insurance verification and referral authorization, payment collection, daily cash management, data-driven management, and computer and telephone systems.
• Schedule employees and ensure appropriate staff coverage for clinic volume.
• May have oversight of multiple locations.
• Assist Manager with the implementation of organizational initiatives.

Qualifications

• Associate's degree in a related field or completion of sixty (60) college credits, OR six (6) years of front desk registration leadership experience.
• Proficient in all aspects of World Class Service Excellence: AIDET, Service Recovery (HEART), Chief First Impression Officer.
• Proficient in Epic EHR or equivalent electronic health record (EHR) systems.
• Proficient in Microsoft Office Applications.
• Demonstrated ability to work with detailed information.

Schedule

Full Time

Department: Ambulatory Business Operations | Location: Eastern Region | Shift: Days