Supervisor-Admissions

About the Role

Responsible for the management of admitting personnel in assigned areas, ensuring efficient and quality services, and maintaining compliance with federal and state regulations. This is a working supervisor role that involves direct participation in admission processes, up-front collections, and information release, while also providing support and consultation in satellite areas.

Responsibilities

• Manage admitting personnel in assigned areas, ensuring efficient and quality services.
• Ensure compliance with federal and state regulations in admission processes.
• Oversee up-front collections, including training, reporting, and monitoring.
• Ensure adherence to policies and laws regarding release of information.
• Act as support and consultant personnel in decentralized admission areas under the direction of the Admitting Manager.
• Provide information to the general public, patients, physicians, and physician offices.
• Maintain a polite and professional demeanor in all situations.
• Strive to meet and exceed goals in all areas of responsibility, task, and patient satisfaction as set by Administration and Corporate expectations.
• Take initiatives to improve processes and achieve positive customer outcomes.
• Lead by example, providing 24/7 coverage across all shifts.
• Facilitate the hospital's visions and values through personal example and interaction with staff.
• Communicate policies and goals to enhance employee skills, management, and leadership.
• Maintain budget, identify cost reduction opportunities, and optimize resource utilization.
• Identify opportunities for improvement in service and customer satisfaction.

Requirements

• Previous clerical experience and customer service skills.
• Previous admitting experience or physician office experience.
• CHAA or CPAR certification on hire.

Qualifications

• Able to write and communicate at a high school level.