Supervisor-Admissions

About the Role

This position is responsible for managing admitting personnel in assigned areas, ensuring efficient and high-quality admission services. The role involves supervising staff, maintaining compliance with federal and state regulations, overseeing up-front collections, and ensuring adherence to policies and laws regarding the release of information. The position acts as a consultant and support for satellite areas and interacts with the public, patients, physicians, and their offices. The ideal candidate will lead by example, strive for process improvements, and maintain high standards in customer satisfaction and operational goals.

Responsibilities

• Manage admission personnel in assigned areas, acting as a support and consultant to decentralized admission areas under the direction of the Admitting Manager.
• Provide leadership by exemplifying the organization’s visions and values, communicating policies and goals to enhance employee skills and leadership.
• Maintain the department budget, identify cost-reduction opportunities, and optimize resource utilization.
• Demonstrate "Service First" characteristics, set an example for the department, and identify opportunities for service and customer satisfaction improvements.
• Perform additional accountabilities and responsibilities as required or directed.

Requirements

• Previous clerical experience and strong customer service skills.
• Experience in admitting or a physician’s office setting.
• CHAA or CPAR certification required on hire.

Qualifications

• Ability to write and communicate at a high school level or higher.