Supervisor, Accounts Receivable Services

Duties And Responsibilities

• Maintains oversight of AR team's daily activities
• Monitors and coordinates follow up activities
• Ensures equitable distribution of work assignments
• Ensures timely follow up and collection goals are met
• Performs weekly QA review of team’s work
• Reviews staff productivity reports weekly
• Provides weekly staff productivity updates to AR Analyst
• Assists and resolves external and internal client inquiries
• Prepares and maintains reports or logs as required
• Maintains a current working knowledge of healthcare issues and regulations
• Identifies and resolves issues with manager and director
• Trains, monitors, provides feedback, and administers disciplinary actions
• Maintains a professional attitude and confidentiality
• Maintains remote client access restrictions for terminated or transferred employees
• Reports security or HIPAA violations to HIPAA Officers
• Complies with Information Security and HIPAA policies and ensures direct reports are trained and compliant
• Uses, protects, and discloses PHI in accordance with HIPAA standards
• Limits PHI viewing to necessary duties
• Enforces policies for assigned team members

Qualifications

• 3+ years experience in hospital business office settings or similar environments
• Experience in hospital/facility billing and home infusion billing
• Excellent interpersonal, communication, and organizational skills
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills and ability to communicate at all organizational levels
• Strong problem-solving and creative abilities
• High level of integrity and dependability with a strong sense of urgency and results orientation