SUPERVISOR-A&G - Dining Services

About the Role

Dining Services is responsible for serving breakfast and lunch, Monday through Friday, to SwRI staff. The role is directly responsible for the successful operation of Dining Services, supervising SwRI staff, occasional temporary labor, and managing the Dining Services contractor relationship. It ensures customer service and satisfaction through efficient, cost‑effective management that meets and exceeds expectations, overseeing all food‑service‑related activities including retail, cafeteria, catering, quality improvement, sanitation, infection control, and customer interactions.

Responsibilities

• Supervise hourly associates in Food Service, overseeing department direction, coordination, and evaluation.
• Manage vendor relationships and oversee cafeteria and micro‑market stock and organization.
• Prepare the annual budget and ensure overall hospitality in the cafeteria.
• Interview, hire, and train associates; plan and delegate work; appraise performance; administer rewards and discipline; resolve complaints.
• Oversee use of company systems for required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/timekeeping, etc.
• Participate in preparation and service of food and beverage items in adherence to company food standards, including preparation, presentation, sanitation, safety (meeting HACCP and OSHA guidelines), and portion control.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent; an Associate’s degree in Culinary, Hospitality, Business, or related discipline is preferred and may be considered in lieu of some years of experience.
• ServSafe certification.
• 15+ years of direct food‑service operational management experience with inventory and purchasing knowledge and control.
• Strong knowledge of food and catering trends with focus on quality, production, sanitation, food cost controls, and presentation.
• Previous budget accountability or contract‑managed service experience.
• Strong supervisory, leadership, management, and coaching skills.
• Excellent written and verbal communication skills.
• Strong financial, budgetary, accounting, and computational skills.
• Ability to communicate effectively with management, clients, customers, and associates.
• Proficient computer skills, including various computer programs, Microsoft Office, email, and the Internet.
• Valid and clear driver’s license.

Location

San Antonio, Texas