Supervising Manager for Professional Schools Financial Aid Programs

Job Summary

Leads the direction, organization, and development of programs supporting graduate and professional programs of study, as well as alternative financing programs. Assumes primary responsibility for managing and planning for such programs in the University Office of Scholarships and Financial Aid (UOSFA). Supports effective management of office, including processing, services, and communications.

Organizational and Management of Programs

• Supervises and directs effective management of designated programs in a manner that ensures full utilization of funding; adheres to relevant rules, regulations, policies, and practices
• Ensures appropriate consumer information for designated programs are available to students and colleagues; ensures effective related communications, counseling, and training for students and colleagues
• Ensures communications (including rights and responsibilities) to students, families, and colleagues are available and delivered in an accurate, timely, effective, thorough, equitable, and inclusive manner
• Ensures programs' policies, procedures, and manuals governing program administration and services are current, accurate, and accessible
• Fosters constructive working relationships with on- and off-campus program partners and colleagues
• Ensures award and disbursement records are accurate and all reporting and data submissions are completed accurately and timely; establishes effective schedule for data collection and reporting
• On at least an annual basis for each professional school program of financial aid, assesses composition of and need for designated program and utilization; prepares summary of analysis and determines appropriate distribution in collaboration with supervisor and/or Executive Director
• Serves as subject matter expert and lead for designated programs, including required reporting and compliance

Service, Processing, and Communications

• Effectively advances processing and service workloads including delivery of services and processing; adjusts accordingly in collaboration with fellow managers to ensure balanced, timely, accurate, well-documented, equitable, and inclusive services and processing within established benchmarks
• Ensures compliant and timely determination of eligibility for scholarships and financial aid, including types and amounts to be awarded or adjusted, in accordance with established federal and university standards and guidelines
• Maintains expertise in laws, regulations, policies, procedures, and high impact practices affecting eligibility for and management of designated programs
• Maintains access to and a working knowledge of relevant internal and external systems
• Maintains privacy and confidentiality of student and family data and information
• Maintains security of student records and related information
• Completes multiple complex reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments

Compliance and Support

• Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering federal, state, institutional, and private programs, including associated systems and emerging technologies
• Participates in professional development activities in coordination with supervisor
• Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures
• Performs other duties as assigned by supervisor and/or Executive Director

Training and Professional Development; Professionalism

• Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering federal, state, institutional, and private programs, including associated systems and emerging technologies
• Participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution
• Participates in approved professional development activities in coordination with supervisor
• Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures
• Performs other duties as assigned by supervisor and/or Executive Director

Supervision and Management

• Effectively supervises and manages staff within areas of responsibilities; monitors and ensures overall office operations are functional, accessible, efficient, compliant, and free of conflicts of interest
• Affirms needs for training and professional development for staff supervised; ensures and supports effective training and professional development of staff
• Routinely and thoroughly reviews, and/or assigns for review, output and reports for accuracy and compliance
• Establishes (and monitors) effective timelines/calendars for projects/tasks
• Effectively manages priorities and situations affecting programs and operations; communicates appropriate and timely status updates regarding the designated programs; advises management of anomalies, trends, or patterns affecting student and program eligibility
• As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committees
• Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures
• Performs other duties as assigned by supervisor and/or Executive Director