Campus Supervisor, Financial Aid Services

About the role

The campus Supervisor, Financial Aid Services is located on the ground at a campus location and provides assistance in the administration and operation of student financial aid for the campus. The position involves detailed work within the institution's student information system and additionally involves substantial counseling of students and parents on personal financial management and the student aid application process.

Responsibilities

• Provides direction to office staff on the institution's policies and procedures, which may include training exercises.
• Planning activities to increase public awareness of financial aid opportunities and availability.
• Counseling students and families on personal financial management and the student aid application process.
• Operating within a complex student information system and within a fast-paced higher education environment.
• Determines student eligibility to receive financial aid funds in accordance with federal, state, and institutional regulations.
• Manages file review process for completion of verification and resolution of conflicting information.
• Identifies and determines special circumstances in order to exercise Professional Judgement in accordance with all federal, state and institutional regulations, policies and procedures.
• Analyzes the financial resources needed within the campus to ensure the equitable distribution of financial aid funds from available sources.
• Prepares reports, both scheduled and upon request.
• Provides direction, training, and professional development recommendations for assigned staff to ensure the efficacy of the department and the compliant administration of federal student aid.
• Administers and awards financial aid to students meeting student eligibility requirements.
• Reconciles funding, as needed.
• Aids in the preparation and submission of the FISAP.
• Interacts favorably with third-party vendors.
• Reads and interprets federal and state financial aid regulations and guidance.
• Guides and directs front counter personnel by answering questions and reviewing student accounts with them.
• Plans and conducts financial aid workshops, information sessions and paying for college sessions and other programs such as “FAFSA Month” for internal and external constituents.
• Maintains an alpha caseload to ensure necessary documents are received and conflicting information resolved to ensure aid can be disbursed.
• Maintains and manages first line workflow and staffing.
• Coordinates with related offices on campus to ensure that all policies and procedures are adhered to.
• Delivers and participates in training activities and workshops, as needed.
• Performs other duties as assigned. May involve occasional evening or weekend work.

Qualifications

• Master's degree in an appropriately related field together with one (1) or more years of related experience including up to two (2) years of experience in leading or supervising others; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position's essential duties.
• A comprehensive knowledge of state and federal financial aid rules and regulations.
• Familiarity with funding sources, their policies, and regulations.
• Demonstrated operational knowledge of a financial aid office.
• The ability to multi-task and manage multiple deadlines in a fast-paced environment.
• Demonstrated knowledge and ability in training and assisting staff members in a higher education environment.
• Demonstrated problem solving, planning, and organizational skills.
• Experience with student financial aid audits at the federal and state levels.
• Experienced user of higher education student information systems.
• A demonstrated understanding of the mission of a community college.
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities.
• Excellent interpersonal, oral, and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).