Supervisor, Student Services

About the role

This position implements the vision of the campus as it relates to admissions and registration and/or academic advising under the leadership of the Associate Dean of Student Services.

Responsibilities

• Oversees the supervision of assigned personnel, which includes work allocation, training, and problem resolution;
• Evaluates performance and makes recommendations for personnel actions;
• Motivates employees to achieve peak productivity and performance;
• Assists in developing and implementing policies/procedures related to admissions and registration and/or academic advising;
• Serves as administrative liaison and coordinates interaction between department operating units, other college departments and programs, and/or external agencies, as appropriate;
• Works with students and resolves student admissions, registration and academic advising discrepancies;
• Researches information as necessary to respond to inquiries or address specific applicant/student issues;
• Oversees records management of both permanent and nonpermanent records;
• Performs administrative duties in the management of day-to-day operations, (i.e. purchasing, staff scheduling, supervision of staff.);
• Ensures functionality of office equipment;
• Serves as a liaison between the various departments in student services in order to improve services across the division;
• Acts as lead staff in the absence of the Associate Dean.

Requirements

• Minimum Education: Bachelor's Degree required.
• Minimum Experience/Training: Five years Admissions/Registration experience and/or academic advising experience, preferably in a community college setting.
• Three years supervisory or lead experience required.

Qualifications

• In-depth knowledge and hands-on expertise in area of specialization and related areas of the College, and pertinent interdependencies.
• General understanding of the external environment and how it affects academia in general.
• Proven expertise in executing operational plans, managing projects and/or programs, budgeting, cost control and delivery of results.
• Proven managerial and team building skills, and demonstrated ability to motivate and empower direct and indirect reports to achieve area priorities.
• Advanced level technical skills for functional area required.

Skills and Abilities

• Knowledge of technology used in educational programs and services, including to but not limited to student information system and web-based information systems.
• Models inclusive excellence through specific actions that support the College's mission in the recruitment, hiring, and retention of talented staff.
• Strong knowledge of College structure, policies and practices, and the impact on own area.
• May require negotiation skills and ability to reach mutual points of agreement and benefit among peers and colleagues.

Benefits

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off
• Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members

Pay

$56,160 - $64,584 (Salary commensurate with education and experience)

Schedule

Second Shift