Superintendent- Safety, Technical & Operating Procedures

About the Role

The Superintendent of Safety, Technical Operating Policy & Procedures is accountable for managing the development, implementation, and evaluation of Service Delivery (SD) operating rules and procedures to enhance the safety, efficiency, and dependability of the rapid transit system. This role involves identifying and reviewing operations issues impacting service delivery, acting as a liaison with interdepartmental divisions on service performance, planning, delay recovery, and system safety matters.

The incumbent will be on call 24/7 to respond to emergency situations, conduct special investigations for operational incidents, perform field audits and inspections, and manage the HEEP Program and Service Delivery website. This position also participates in the design and development of new car procurements, oversees probationary employees' operational infractions, and acts as a subject matter expert for court cases, exam preparation, and labor relation issues.

Responsibilities

• Develop, maintain, and evaluate Service Delivery operating rules, procedures, and policies.
• Analyze operational data and trends to identify inefficiencies and implement process improvements.
• Act as a liaison with internal divisions on service performance, delay recovery, planning, and system safety.
• Respond 24/7 to emergency situations including collisions, derailments, fatalities, and other incidents.
• Conduct special investigations, field audits, and inspections; determine causal factors and policy compliance.
• Issue and distribute Service Delivery Bulletins, Notices, and manage the HEEP Program and SD website.
• Participate in the design and development of new subway car procurements to ensure Service Delivery needs are included.
• Oversee operational infractions involving probationary employees (peak annual average of 893) and recommend corrective action.
• Support mobile device deployment and management (iPads, smartphones) for SD managers and supervisors.
• Support procurement, testing, and implementation of new radios; develop SD communications protocols.
• Perform field surveys for major DOS initiatives such as platform barrier installations, ADA platforms, capital projects, FDNY tunnel inspections, OPTO drills, and other stakeholder requests.
• Represent Service Delivery as a subject matter expert for the Law Department during court appearances and operational reenactments.
• Contribute to Communications Based Train Control (CBTC) operating procedures and processes.

Requirements

• A bachelor's degree in public administration, transportation management, or a related field of study.
• Seven (7) years of full-time related experience, of which four (4) years must have been in a managerial/supervisory capacity.
• A satisfactory equivalent combination of education and experience may be considered.

Desired Skills

• Extensive experience in NYCT operating environments and comprehensive knowledge of the subway system.
• Knowledge of NYCT/Subways/Service Delivery policies, procedures, rules, regulations, rolling stock, new technology cars, work equipment, signal systems, and car maintenance requirements.
• Strong understanding of emergency response, safety protocols, and operational incident procedures.
• Track Safety and Track Flagging certifications.
• Excellent project management, problem-solving, and conflict resolution skills.
• Strong oral and written communication abilities.
• Ability to evaluate technical operations across multiple Service Delivery titles including Conductor, Tower Operator, Train Operator, Assistant Train Dispatcher, Train Dispatcher, and Train Service Supervisor.

Pay

$156,698 (UTLO Grade C)

Schedule

7:00 AM / 8:00 AM – 3:00 PM / 4:00 PM

Additional Information

Appointment may be at a comparable level to the current level of the selected candidate. Selected candidates will be subject to a full background investigation, including employment and education verification. Discrepancies may lead to dismissal.

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York if your position earns more than $101,379 per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates may be placed in a competitive or non-competitive class position based on qualifications. Qualified candidates in a competitive class position are eligible for the 55-a Program.