Superintendent (Live-In) - Bushwick Senior Housing

About the Role

As a Superintendent, you’ll play a vital role in maintaining a safe, clean, and well-operated residential community for older adults. You’ll oversee the day-to-day maintenance and operation of the property, supervise maintenance staff, coordinate vendors and contractors, and ensure all building systems function efficiently. As the on-site leader for building operations, you’ll help create a safe, comfortable, and welcoming environment where residents can live independently with dignity. This is a full-time live-in position with regular on-call responsibilities and requires a high level of availability to respond to building and emergency needs.

Schedule

Monday–Friday: 8:00 AM – 4:00 PM
Hours Per Week: 35
The Superintendent is required to reside on-site and respond to building emergencies as needed.

Why You’ll Love Working Here

• Meaningful Impact: Help provide safe, clean, and well-maintained housing for older adults. Support residents’ quality of life by ensuring building systems operate safely and efficiently. Create a welcoming and comfortable environment where residents can thrive.
• Hands-On Leadership: Oversee daily building operations and supervise maintenance staff. Coordinate vendors, contractors, inspections, and repairs to ensure quality work is completed. Play a key role in maintaining a safe and compliant residential community.
• Variety Every Day: Manage building systems, apartment turnovers, inspections, preventive maintenance, and emergency response. Troubleshoot building issues and coordinate solutions across multiple areas of property operations.
• Mission-Driven Team: Collaborate with Property Management, maintenance staff, vendors, contractors, and residents. Join an organization committed to teamwork, accountability, professionalism, and exceptional service.

Responsibilities

Building Operations & Maintenance

• Oversee the daily operation, maintenance, and monitoring of the property’s facilities, equipment, and building systems, including HVAC, plumbing, electrical, hot water, sprinkler, standpipe, and other building systems.
• Maintain heating plants and equipment to ensure adequate heat and hot water availability.
• Complete daily, weekly, and monthly maintenance logs and reports.
• Inspect building equipment regularly to ensure proper operation and preventive maintenance.
• Troubleshoot and diagnose building system issues and coordinate repairs through completion.
• Complete assigned work orders in a timely manner and notify the Property Manager when outside contractor assistance is required.
• Conduct weekly interior and exterior building inspections and provide reports to the Property Manager.
• Maintain building grounds, including landscaping, snow removal, and debris removal.
• Supervise building cleaning activities to ensure a clean, safe, and well-maintained environment.

Staff Supervision & Development

• Supervise the daily, weekly, and monthly work schedules of Porters.
• Delegate janitorial and maintenance assignments while ensuring proper completion of tasks.
• Provide training and support to employees on proper maintenance procedures and safety practices.
• Promote a safe work environment and maintain knowledge of OSHA requirements.
• Work with the Property Manager on employee performance, staff development, and resident-related matters.

Apartment Turnover & Unit Inspections

• Inspect vacant units before vacancy preparation and after completion of turnover work.
• Supervise contractor repairs to confirm work is completed timely and according to scope.
• Monitor and track progress of make-ready units and provide weekly status updates to the Property Manager.
• Complete final inspections and approve completed units for resident move-in.
• Conduct annual inspections of occupied units.
• Perform additional inspections as needed for third-party agency visits, inspections, and audits.

Maintenance Coordination & Tracking

• Complete and monitor work orders to ensure timely resolution.
• Notify the Property Manager when repairs require third-party contractor intervention.
• Inspect and monitor boilers, pumps, HVAC systems, elevators, heat pumps, electrical systems, and other building equipment.
• Make recommendations to the Property Manager regarding facility repairs and improvements.
• Solicit and submit proposals for repair work and building projects.
• Track repairs through completion and ensure quality standards are met.

Vendor & Contractor Relations

• Maintain professional relationships with vendors and contractors.
• Determine work scope for outside projects and obtain proposals as needed.
• Requisition supplies, materials, and services required for building operations.
• Inspect completed contractor work and approve jobs to confirm work has been completed according to specifications.

City, State & FDNY Compliance

• Serve as a liaison with City and State agencies and departments, including FDNY, DEP, and other regulatory agencies.
• Notify management of vendor and agency visits.
• Seek timely resolution of violations, including coordinating repairs, certifications, inspections, and required documentation.
• Maintain awareness of governmental regulations related to maintenance operations, health, safety, and environmental requirements.

Emergency Response & Resident Services

• Respond to all on-site emergencies, including fires, floods, disasters, and other urgent situations.
• Participate in emergency response protocols to ensure resident and building safety.
• Maintain professional and courteous relationships with residents.
• Provide customer service with sensitivity and understanding of the needs of older adults.
• Utilize building management systems and related software programs to monitor building performance, maintenance activities, and reporting requirements.
• Perform additional duties and responsibilities as assigned.

Requirements

• Education: High School Diploma or G.E.D. equivalent required.
• Experience: Five (5) or more years of Superintendent experience, preferably in a large multi-family residential development. Experience supervising maintenance staff and overseeing building operations. Experience coordinating vendors, contractors, inspections, and repair projects preferred.

Qualifications

• Licenses & Certifications: The following FDNY certifications are required. Candidates hired into this position must obtain the certifications within the first 90 working days of employment:
  • S-12: Citywide Standpipe Systems Certification
  • S-13: Citywide Sprinkler Systems Certification
  • S-95: Supervision of Fire Alarm Systems Certification
  Boiler certification is preferred. Working knowledge of OSHA safety requirements.
• Technical Knowledge & Skills:
  • Strong knowledge of building systems, including HVAC, boilers, appliances, electrical, plumbing, carpentry, and general construction.
  • Strongly preferred experience maintaining:
    • VRF air source heat pump heating and cooling systems.
    • Air source heat pump domestic hot water systems.
    • Energy recovery ventilation systems.
    • Emergency backup generators.
    • Building Management Systems.
  • Ability to troubleshoot building systems and coordinate repairs.
  • Proficiency with computers and web-based systems, including building management and maintenance software.
• Skills & Competencies:
  • Strong organizational skills with the ability to prioritize assignments, manage multiple projects, and meet deadlines.
  • Ability to work independently and make sound decisions.
  • Strong leadership and staff supervision skills.
  • Excellent communication and interpersonal skills.
  • Strong customer service focus and ability to maintain positive resident relationships.
  • Ability to work effectively with residents, staff, vendors, contractors, and agency representatives.
  • Sensitivity to and understanding of the needs of older adults.
• Physical Requirements:
  • Must be able to live on-site and respond to building emergencies.
  • Ability to lift and carry up to 50 pounds without assistance.
  • Ability to stand, walk, climb stairs, and perform physical maintenance-related tasks.

Benefits

• Health & Wellness:
  • Medical, Dental, and Vision coverage options
  • Employee Wellness Programs (fitness + mental health support)
  • Employee Assistance Program (EAP)
• Retirement Savings:
  • 403(b) retirement plan
  • Pension Plan
• Generous Time Off:
  • Paid vacation time
  • Holidays and floating holidays
  • Paid time off for work-life balance
• Professional Development:
  • Training and continuing education opportunities
  • Career growth within the organization
• Employee Recognition:
  • Employee recognition programs celebrating contributions