SUN DAY RED - Specialist Collections & New Accounts

About the role

Based in the Sun Day Red office in San Clemente, the Specialist Collections and New Accounts serves as a key partner in supporting Sun Day Red's growth through customer onboarding, credit administration, and customer master data governance. This role is responsible for ensuring domestic and international customer accounts are established and maintained in alignment with company policies, compliance requirements, and credit standards. Working cross-functionally with Sales, Finance, Tax, Customer Service, and Supply Chain, the Specialist drives operational excellence, mitigates risk, and supports a seamless customer experience.

Responsibilities

• Manage the onboarding and setup of domestic and international customers, distributors, and business partners.
• Maintain customer master data and account information within ERP and related business systems.
• Review customer applications, financial information, trade references, and credit reports to support credit decisions and risk management.
• Support international account administration, compliance requirements, and credit reviews.
• Verify tax, resale, and regulatory documentation to ensure compliance and data integrity.
• Prepare and maintain reporting related to customer onboarding, credit administration, and operational performance.
• Drive process improvements that enhance efficiency, accuracy, and scalability.

Knowledge and Skills Requirements

• Knowledge of commercial credit principles, customer onboarding, and risk assessment.
• Strong analytical, organizational, and problem-solving skills.
• Excellent attention to detail and commitment to accuracy.
• Proficiency in Microsoft Excel and business systems.
• Strong written and verbal communication skills.
• Ability to collaborate effectively across multiple departments.
• Demonstrated ability to manage competing priorities in a fast-paced environment.

Education, Work Experience, and Professional Certifications

• 3+ years of experience in credit, customer onboarding, customer master data management, or financial operations.
• Bachelor's degree in Finance, Accounting, Business Administration, or related field a plus.
• Experience supporting international customers and distributors preferred.
• Experience with ERP systems, Avalara, and credit reporting tools preferred.

Work Environment / Physical Requirements

• Normal office conditions with extensive computer and phone usage.
• Ability to work extended hours as necessary.
• Able to work efficiently and accurately in an atmosphere of frequent interruption.
• Light physical effort equal to frequent lifting or moving of lightweight materials.
• Travel to TaylorMade office required as needed.

Pay

The expected hourly base pay range for this position is $27.00 - $29.00.

Benefits

• Health & wellness
• Performance bonuses
• Product discounts
• Holidays
• Paid time off