SUMMIT AMBASSADOR

Overview

The Summit at Snoqualmie is the Pacific Northwest's premier multi‑mountain ski resort, located 47 miles east of Seattle at Snoqualmie Pass. The property spans five base areas and 20 chairlifts across Summit West, Summit Central, Summit East, and Alpental within the Mt. Baker‑Snoqualmie National Forest. A four‑season operating model includes a mountain bike park and one of the most accessible ski destinations in North America. The Summit at Snoqualmie is part of the Boyne Resorts family.

Responsibilities

Long Term Thinking

• Document and report guest interactions, provide daily feedback, and suggest areas for improvement.
• Report safety or risk issues via established reporting channels.
• Report base‑area BSA cleanliness and upkeep issues via established reporting channels.

Excellence in Execution

• Monitor base areas according to cleanliness and upkeep goals derived from BSA standards.
• Monitor, promote, and reinforce safety standards as outlined by company best practices.
• Help manage the flow of visitor traffic throughout base areas during busy times.

Attitude is Everything

• Demonstrate flexibility by working at different base areas and locations.
• Provide excellent guest service and uphold brand standards with all guest interactions.

Serve First

• Greet and actively support guests by answering questions, troubleshooting issues, and guiding them to the correct resources and areas.
• Solve guest issues in a timely and positive manner to ensure guest satisfaction and repeat visitation.
• Work closely with the Guest Services team to facilitate and improve guest communications and experiences.
• Offer technical support to guests navigating pick‑up boxes (PUBs) or online apps and resources (Boyne‑specific apps and websites).
• Perform other duties as needed to assist in creating excellent guest experiences.

Qualifications

• Must be available to work weekends, evenings, and holidays.
• Effective conflict resolution and de‑escalation skills.
• Ability to provide information about all base areas and resort products (tickets, passes, rentals, tubing, lessons, parking, etc.).
• Ability to work in a fast‑paced and sometimes stressful environment.
• Ability to work both independently and as part of a team.
• Self‑motivated, resourceful, and able to take initiative to solve problems.
• Strong verbal communication and interpersonal skills.

Education and Experience

• High school diploma or GED required.
• Prior customer service experience, either in person or on the phone, required.
• Strong communication skills and a solution‑oriented mentality.
• Comfortable using technology such as computers, mobile apps, and web‑based forms.
• Fluency in any language other than English is a plus.

Environment

The Summit Ambassador is an outdoor position that requires moving around base areas and indoor facilities.

Pay

The wage range for this position is $21.50 to $23.00 per hour, depending on experience.

Benefits

This is a non‑benefited role. All individuals may contribute to the 401(k); a discretionary match is available after 1,000 hours worked in a calendar year, with a two‑year vesting cliff. Employees accrue sick time at a rate of 1 hour per 40 hours worked, up to a maximum of 64 hours per year.