Lead Ambassador

About the role

The Lead Ambassador provides a high level of customer service to all garage parkers with a warm welcome, smiling face, while maintaining the garage and its upkeep.

Responsibilities

• Greet all customers courteously and assist them by answering any questions they may have. If necessary, direct the customer to the Facility Manager for further assistance.
• Help direct traffic to keep the flow of cars clean and organized, all with a smile on your face.
• Provide a self-reliant attitude when needed. Must be able to work with or without supervision.
• Ensure garages and surface lots are maintained and cleaned on a daily basis.
• Responsible for general maintenance of the garage and surface lots – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, painting etc.

Qualifications

• Dynamic – charismatic, full of energy, and happy to help in any way you can.
• Dependable – responsible is your middle name.
• Good under pressure – don't fold and get overwhelmed easily; prefer chaos so you can kick its butt.
• Good at communicating and have the ability to speak, read, and comprehend English easily.
• A team player – open to different opinions and can help motivate your team.

Requirements

• High school diploma or GED required.
• Strong customer service experience.
• Parking industry experience is preferred but not required.

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 40 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

Pay & Schedule

• Hourly Rate: $17-$19/hour
• Schedule: Full time, 5 days/week, 3:30pm–12am
• Location: Downtown Cleveland – Parking Garage/Lot
• FLSA Status: Non-Exempt