Summer Session Program Assistant

Target hiring range: $21.00 – $24.75 per hour. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and market data.

About the role

This position provides administrative support for summer session programs. Responsibilities include maintaining records for prospective students, coordinating student programming, marketing efforts, and maintaining and updating the Summer Session websites. The position also supports the summer residential experience, coordinating housing and experiential activities. The role works directly with students, parents, University departments, and external vendors.

Responsibilities

• Documents & Databases
  • Develops and maintains process documents and operating manuals for program assistant responsibilities.
  • Maintains database, CRM, and webpages to accurately reflect course schedule, titles, and descriptions.
  • Assists with student enrollment, maintaining applicant files, and updating database information.
• Website and Marketing
  • Coordinates content maintenance of websites and/or blogs.
  • Assists in creating promotional materials, including brochures, postcards/posters, website, email, social media, and other marketing.
  • Assists in researching, writing, and posting unique and strategic content across multiple platforms to advance communication efforts for pre-college and summer programs.
  • Represents the department during campus events.
• Coordination
  • Schedules interviews and meetings for residential staff candidates.
  • Coordinates events, including scheduling rooms, guest speakers, and arranging materials, technology, and refreshments.
  • Coordinates with Program Coordinator, Registrar, and staff to organize new program offerings.
  • Partners with NU offices to coordinate campus services provided to CPP students.
  • Assists the Director and Coordinators of Summer Session to facilitate student programming.
  • Orders and inventories department supplies.
  • Sorts and distributes mail.
• Customer Service
  • Serves as the primary representative for callers and visitors to all summer programs.
  • Assists with program communication to admitted students, parents, faculty, and internal/external partners.
  • Provides routine information regarding summer programs.
• Student Services
  • Supports CPP staff in facilitating field trips and scheduled social events.
• Miscellaneous
  • Performs other duties as assigned.

Requirements

• A high school diploma or equivalent is required.
• 2 years of administrative support or other relevant experience is required.

Skills

• Efficiency: Effectively performs duties and responsibilities; displays attention to detail; supports organizational policies; anticipates demands/pressures of assignments and adjusts accordingly.
• Computer Proficiency: Successfully uses multiple software programs independently, including Excel, Outlook, Word, Office, Access, and Basecamp.
• Communication (Oral and Written): Communicates effectively one-on-one, in small groups, and in public speaking contexts; writes precise, well-organized emails, letters, and memos using appropriate vocabulary and grammar.
• Customer Focus: Regularly monitors student satisfaction.
• Organization: Plans, organizes, and schedules in an efficient, productive manner; anticipates contingencies and pays attention to detail; targets projects requiring special attention and focuses on key tasks when faced with limited time/resources.

Preferred Qualifications

• Bachelor’s degree or equivalent combination of education and experience from which comparable knowledge and abilities have been acquired.
• 2-3 years of previous experience managing graduate-level education programs or programs for high school students.

Preferred Competencies

• Business Acumen: Possesses business savvy and demonstrates the ability to foster and lead cost-efficient initiatives without sacrificing quality or core values.
• Coachability: Receptive to feedback, willing to learn, and embraces continuous improvement.
• Creativity: Explores alternatives to existing products and services; identifies opportunities to improve procedures and practices; shows imagination.
• Familiarity with NU or higher education CRM systems (SES, CLSS, RADIUS, CAESAR, CANVAS, etc.).

Benefits

• Health, dental, vision, disability, and life insurance.
• Paid vacation, holidays, medical/sick leave, and parental leave.
• Tuition benefits for the employee and dependents.
• Pre-tax and flex spending accounts for commuting and dependent care.
• Retirement savings options.
• Wellness programs.
• Work-life and wellness programs, including flexible work arrangements, childcare, and senior/adult care support.
• Professional growth and development resources.