Summer Program Manager

About the role

The Summer Program Manager is a key member of the program leadership team, responsible for ensuring all aspects of seasonal program operations align with the organization’s mission, values, and strategic priorities. You will cultivate a high-performing team of coordinators, specialists, and instructors, manage program calendars within the spring, summer, and fall seasons, and ensure that all program operations prioritize safety, accessibility, and participant-centered experiences.

Primary programs include cycling and mountain biking; secondary programs may include flat water paddling, yoga, and others. The Program Manager reports to the Program Director and joins a team committed to creating access and belonging in the local community through skiing, biking, snowboarding, paddling, and more.

Responsibilities

Team and People Development

• Manage hiring, training, scheduling, and mentorship of program coordinators, specialists, and instructors for the summer season.
• Develop and manage ongoing training curriculum for summer instructors and program staff.
• Oversee execution of volunteer program with Program Coordinators, including onboarding, training, and safety procedures.
• Collaborate with the program reservations team to ensure high-quality program delivery and communication for participants and other stakeholders.
• Work with the Program Director and Winter Program Manager to build and implement overall program vision and strategy for cohesion across seasons.
• Foster a positive, collaborative team environment through mentoring, regular performance feedback, and annual reviews.
• Provide strong, inclusive leadership as a member of the program leadership team.

Program Operations

• Oversee all aspects of summer program planning and operations, including seasonal program schedule for individual lessons, group and community partner programs, program locations and permitting, and rental program offerings.
• Cultivate and maintain relationships with resort partners, community partners, and key program participants.
• Ensure safety standards are met within program delivery.
• Supervise on-site and organizational procedures to ensure high-quality experiences for participants.
• Oversee systems for ensuring the accuracy of participant and volunteer attendance data.
• Oversee seasonal equipment needs, including purchasing, inventory planning, and maintenance to ensure all devices are safe and meet program demand.
• With the Program Director, oversee seasonal program budget planning and implementation, including labor, equipment, program operations, professional development, and other revenue and expenses.
• Execute strategies for quality improvement in program delivery.
• Collaborate with other members of the WAS admin and development teams to support accurate representation of programs and a cohesive fundraising strategy.
• Teach lessons as needed.
• Perform additional work as required, including covering tasks for other program team positions, supporting fundraising, program outreach, and other events.

Requirements

• Minimum 3-4 years of job-related experience with demonstrated competence.
• Minimum 2-3 years of management experience supervising instructors or staff.
• Current Utah driver’s license and clean driving record.
• Must be at least 21 years of age.
• Previous experience teaching and training instructors in adaptive outdoor recreation.
• Previous experience working with individuals with disabilities.
• Excellent organizational skills with the ability to work independently and meet deadlines.
• Acute attention to detail.
• Commitment to providing outstanding customer service.
• Passion for learning and continuous improvement.
• Strong commitment to fostering a people-centered culture and workplace.
• BICP and/or ACA paddling certification(s) preferred.
• Comfortable driving with a 16 ft. trailer or willing to learn on hire.
• Proficient in Word, Excel, Google Drive; experience with Salesforce preferred.
• Commitment to valuing diversity and contributing to an inclusive work environment.
• Passion for Wasatch Adaptive Sports’ mission and work.
• Ability to interact positively with students, employees, resort partners, and community partners at all times.

Schedule

• 40 hours per week, including evenings and weekends as required.
• May experience unusual stress from high business volumes, deadlines, public interaction, outdoor conditions, and commuting to/from Snowbird.
• Must be able to perform outdoor physical work for long periods of time.
• Work is subject to frequent interruptions, noise exposure, and varying environmental conditions.

Benefits

• 401k plan with employer contribution.
• Medical, vision, and dental plans available.
• Snowbird season pass.
• Generous paid time off, professional development opportunities, and industry perks.
• Performance-based compensation available when individual and organizational goals are met.