Summer Program Assistant- Queens (Jamaica) New York

About the role

The Program Assistant position is a key on-site support role in our summer program at Brook Hill. Blending administration, logistics, and customer service, the Program Assistant helps keep things running smoothly to provide a well-run, welcoming, and attentive experience for our students and chaperones.

Responsibilities

• Understanding, adhering to, and enforcing all Brook Hill/campus policies and procedures
• Interacting with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
• Ensuring the safety of all participants and practicing appropriate emergency preparedness and response under Brook Hill protocols
• Communicating Brook Hill policies and procedures to participants with clarity, empathy, and respect
• Assisting in duties other than the aforementioned and the following, as assigned and as they arise
• Supporting the logistical and organizational needs of the campus
• Supporting the timely workflow of program processes such as extra excursion requests/bookings, including tracking payments and communicating requests with Brook Hill Head Office
• Maintaining organization and safekeeping of program and participant documents including passports
• Assisting in other administrative tasks as assigned by the management team and Head Office
• Supporting the management team and Activity staff with the execution of on-campus duties
• Assisting in arrival, departure, and changeover procedures including check-in/check-out procedures, room key and campus ID distribution, room checks, boxed meal pickup, campus tours, etc.
• Supporting the management team in liaising with campus partners and/or vendors regarding dining, housing, and facilities needs
• If needed, supporting the setup, breakdown, and occasional facilitation of leisure activities, including sports orientation and welcome activities, campus tours, talent shows, graduation ceremonies, and sports and recreation
• Aiding the management team as necessary and as requested
• Contributing to the delivery of a high-quality international education experience for our clients
• Responding appropriately to students’ and group leaders’ concerns in a professional, enthusiastic, and customer-service oriented manner, including deescalation of conflicts with diplomacy and care
• Ensuring timely communication and follow-up with relevant stakeholders in regard to participant feedback
• In conjunction with the management team, conducting group leader meetings at the beginning of each session, welcoming them and providing an overview of the program
• Liaising with Academic Supervisor as needed regarding participants’ academic needs and concerns
• Knowledgeably guiding students to campus locations and resources as needed

Qualifications and Desired Skills

• Authorization to work in the U.S. required
• Must be 18 years or older
• High school diploma required
• Previous administrative experience required
• Previous customer service experience required
• Strong Command of Microsoft Excel and Google Drive required
• International and intercultural experience strongly preferred
• Experience in the hospitality and tourism industry strongly preferred
• Previous summer camp experience or work with minors preferred

The successful candidate will be able to work individually and as a member of a team and have strong interpersonal and verbal communication skills. They will also have a strong work ethic, customer service and problem-solving skills, and be professional, personable, detail-oriented, positive, adaptable, self-motivated, proactive, creative, and able to work well under pressure.

A cover letter expressing your interest in the role and outlining your strengths for the position is strongly preferred.

Physical Demands

• Essential functions of this job require lifting: Yes, 25 lbs.
• Essential functions of this job require standing: Yes
• Essential functions of this job require walking up stairs: Yes
• Essential functions of this job require stretching: Yes
• Essential functions of this job require bending: Yes