Summer Center Director- Northridge, CA

About the role

The Center Director position is the primary on-site leadership role in our summer program at Brook Hill. As the director of the summer program site, the Center Director is responsible for successful execution of our program and for setting the tone for an engaging, organized, and inspiring experience for our staff and students!

Responsibilities

• Understanding, adhering to, and enforcing all Brook Hill/campus policies and procedures
• Interacting with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
• Maintaining frequent communication and reporting with Brook Hill head office staff
• Communicating Brook Hill policies and procedures to participants with clarity, empathy, and respect
• Acting with discretion regarding participants’ sensitive or personal information, incidents, and concerns
• Being on call every night for the duration of the program
• Serving as primary point of contact for all on-campus university departments
• Coordinating all groups’ check-in and check-out from campus with the host institution
• Coordinating weekly room and bathroom cleanings and linen exchanges with host university and/or cleaning company, as needed
• Creating rooming lists for each session, and communicating changes to rooming lists to University and Brook Hill Head Office, as needed
• Coordinating the collection, organization, distribution, and replacement of room keys
• Communicating with Facilities/Maintenance to fix any problems that arise in the residence halls
• In conjunction with the Activity Manager, coordinating bookings for all on-campus facilities for Brook Hill activities (i.e. multipurpose rooms, fields, courts, theaters, pools, etc.) and communicate any changes to the Brook Hill Head Office
• Communicating any technology requirements for events to the host institution
• In conjunction with the Academic Supervisor, confirming all classroom bookings with host institution and communicating any changes to the Brook Hill Head Office
• Regularly updating on-campus meal spreadsheet in accordance with staff and student schedules and submitting to host institution on a weekly basis
• Confirming on a daily basis all on-campus meals and boxed meals, including numbers, meal times and pick-up times (for boxed meals) with dining hall on campus
• Providing dining hall with a list of food allergies for each meal; ensuring all food allergy requests are met for on-campus and boxed meals
• Coordinating the distribution of boxed meals prior to participants’ departure from campus
• In conjunction with managers, conducting a “Welcome Night” presentation that orients students to the Brook Hill program
• Attending and participating in talent shows and graduation ceremonies
• In conjunction with the Activity Manager, communicating regularly with transportation companies to ensure all transportation needs are confirmed and met for Brook Hill excursions and airport transfers
• In conjunction with the Activity Manager, confirming all excursion-related bookings with ticket vendors and off-campus meal providers
• In conjunction with the Activity Manager, coordinating all airport arrival and departure schedules; assisting in the execution of participant arrival and departure days
• Coordinating rooming lists for hotels for any overnight excursions
• Attending and participating in excursions and overnight trips.
• Contributing to the delivery of a high-quality international education experience for our clients
• Managing the distribution, tracking, and reconciliation of all participant per diems and/or gift cards
• Tracking Company spending; reconciling team’s spending against weekly bank statements
• Collecting, recording, and depositing all fees for lost keys, room damages, extra excursions, etc.
• Being responsible for appropriate use and documentation of Company card
• Ensuring the safekeeping of all participant passports and all money collected for lost keys, room damages, extra excursions, etc.
• Utilizing the Brook Hill Master Program to properly manage all financial transactions
• Assisting in the recruitment and hiring of summer counselors if applicable
• Overseeing the hiring and supervision of the Activity Manager and Activity Coordinators
• Supporting the management team in determining and supporting the logistical and organizational needs of the campus

Qualifications

• Equally as comfortable with spreadsheets and administrative tasks as you are engaging face-to-face with students, chaperones, and staff members
• Highly detail-oriented and organized, but also able to prioritize and delegate when necessary
• Excited and willing to adapt to various software and digital tools for efficient management
• A leader who can encourage and maintain a positive, welcoming environment for a diverse staff in a dynamic work environment
• Comfortable in high-pressure situations and able to make quick, effective decisions to resolve unexpected challenges
• Skilled in conflict resolution and able to handle disputes with diplomacy and professionalism
• A strong verbal and written communicator, comfortable with liaising across departments and with external vendors