Summer Activity Manager- Northridge, CA

About the role

The Activity Manager role is a dynamic position at the core of our summer program at Brook Hill. Balancing strong logistical skills with an enthusiasm for student engagement, the Activity Manager leads the rest of the Activity team in delivering an unforgettable summer experience for our students!

Responsibilities

• Understanding, adhering to, and enforcing all Brook Hill/campus policies and procedures.
• Interacting with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner.
• Ensuring the safety of all participants and practicing appropriate emergency preparedness and response under Brook Hill protocols.
• Communicating Brook Hill policies and procedures to participants with clarity, empathy, and respect.
• Maintaining frequent communication and reporting with Brook Hill Head Office.
• Being on call every night for the duration of the program.
• Assisting in duties other than the aforementioned and the following, as assigned and as they arise.
• Staff Supervision: Directly supervising Activity Coordinators and, if applicable, overseeing Summer Counselors; training the Activity staff members; making a weekly schedule for Activity staff members; holding daily staff meetings to ensure that all program and position needs are met; conducting regular performance evaluations of the Activity staff members; motivating and encouraging Activity staff members throughout the duration of the program.
• Off-Campus Operations: Coordinating, leading, and ensuring the proper and smooth execution of all off-campus excursions for Brook Hill students and group leaders; creating a detailed schedule for each day and overnight excursion to ensure that Activity staff members have clear direction; ensuring that Activity coordinators are well-equipped to successfully lead excursions; personally leading and/or supervising excursions alongside the Activity staff members; communicating with transportation companies to ensure all transportation needs are confirmed and met for Brook Hill excursions and airport transfers; confirming all excursion-related bookings with ticket vendors and off-campus meal providers; assisting in coordinating all airport arrival and departure schedules; assisting in group check-ins and check-outs; liaising with hotels for overnight excursions regarding rooming lists, check-in, and check-out.
• On-Campus Activities: Overseeing the planning, coordination, and proper execution of all on-campus activities, events, and recreation; assisting with the confirmation of all on-campus facilities for Brook Hill activities; conducting a “Welcome Night” presentation that orients students to the Brook Hill program; supervising, attending, and participating in talent shows and graduation ceremonies; attending and participating in other on-campus programming as needed; ensuring that Activity Coordinators are prepared to fully participate in all programming as scheduled, including the talent show.
• Customer Service: Creating a welcoming and informative environment for groups from their arrival and orientation through their departure; liaising with group leaders, understanding and addressing their expectations and concerns; responding respectfully and appropriately to participant issues, incidents, and concerns within the parameters of the Brook Hill program, escalating to head office staff as needed; modeling the aforementioned in regard to supervisees’ interactions with participants.
• Office & Miscellaneous: Supporting the oversight of Brook Hill social media, the Brook Hill website, campus signs, and Brook Hill branding; assisting the Center Director in the distribution, tracking, and reconciliation of all participant per diems and/or gift cards; being responsible for appropriate use and documentation of company cards; assisting in preparing the campus for groups’ arrivals and departures, including room checks, distribution and collection of documentation, and check-in/check-out procedures; maintaining an inventory of office and programming supplies; scheduling and holding daily office hours for group leaders and students; participating in weekly meetings with the Brook Hill Head Office and other managers; fulfilling the role of Activity Coordinator, as needed.

Qualifications and Desired Skills

• Authorization to work in the U.S. required.
• Must be 18 years or older.
• Bachelor’s degree preferred (at the time of start date); high school diploma required.
• Prior supervisory experience required.
• Event planning or coordination experience required.
• Customer service experience required.
• Command of Microsoft Excel and Google Drive required.
• Experience in the hospitality and tourism industry strongly preferred.
• Experience with summer or study travel programs strongly preferred.
• International and intercultural experience strongly preferred.
• Administrative experience preferred.

Skills

• Strong coordination and organizational skills.
• Able to work with diverse groups of people in a high-pressure environment.
• Detail-oriented, self-motivated, adaptable, professional, enthusiastic, and always have a positive attitude.
• Strong problem-solving, customer service, multi-tasking, communication, management, and interpersonal skills.

Benefits

Full room and board is provided for the duration of employment. Residing on campus is a requirement of the position.

Pay

$1,352 - $1,500 per week

Schedule

This is a seasonal, full-time, salaried, and in-person position that is integral to the success of our international programs.