Summer Activity Manager- Queens (Jamaica), New York

About the role

The Activity Manager role is a dynamic position at the core of our summer program at Brook Hill. Balancing strong logistical skills with an enthusiasm for student engagement, the Activity Manager leads the rest of the Activity team in delivering an unforgettable summer experience for our students!

Responsibilities

• Standard Expectations
  • You will be responsible for understanding, adhering to, and enforcing all Brook Hill/campus policies and procedures, with tasks including but not limited to:
  • Interacting with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
  • Ensuring the safety of all participants and practicing appropriate emergency preparedness and response under Brook Hill protocols
  • Communicating Brook Hill policies and procedures to participants with clarity, empathy, and respect
  • Maintaining frequent communication and reporting with Brook Hill Head Office
  • Being on call every night for the duration of the program
  • Assisting in duties other than the aforementioned and the following, as assigned and as they arise
• Staff Supervision
  • You will be responsible for supervising a team of residential staff members and will be expected to manage all logistical and interpersonal responsibilities, with tasks including but not limited to:
  • Directly supervising Activity Coordinators and, if applicable, overseeing Summer Counselors
  • In conjunction with the Center Director, training the Activity staff members
  • In conjunction with the Center Director, making a weekly schedule for Activity staff members
  • In conjunction with the Center Director, holding daily staff meetings to ensure that all program and position needs are met
  • Conducting regular performance evaluations of the Activity staff members
  • Motivating and encouraging Activity staff members throughout the duration of the program
• Off-Campus Operations
  • You will coordinate, lead, and ensure the proper and smooth execution of all off-campus excursions for Brook Hill students and group leaders, with tasks including but not limited to:
  • Creating a detailed schedule for each day and overnight excursion to ensure that Activity staff members have clear direction
  • Ensuring that Activity coordinators are well-equipped to successfully lead excursions
  • Personally leading and/or supervising excursions alongside the Activity staff members
  • In conjunction with the Center Director communicating with transportation companies to ensure all transportation needs are confirmed and met for Brook Hill excursions and airport transfers
  • In conjunction with the Center Director, confirming all excursion-related bookings with ticket vendors and off-campus meal providers
  • Assisting in coordinating all airport arrival and departure schedules; assist in group check-ins and check-outs
  • Liaising with hotels for overnight excursions regarding rooming lists, check-in, and check-out
• On-Campus Activities
  • You will oversee the planning, coordination, and proper execution of all on-campus activities, events, and recreation, with tasks including but not limited to:
  • Assisting with the confirmation of all on-campus facilities for Brook Hill activities
  • In conjunction with the other managers, conducting a “Welcome Night” presentation that orients students to the Brook Hill program
  • Supervising, attending, and participating in talent shows and graduation ceremonies; attending and participating in other on-campus programming as needed
  • Ensure that Activity Coordinators are prepared to fully participate in all programming as scheduled, including the talent show
• Customer Service
  • You will be responsible for contributing to the delivery of a high-quality international education experience for our clients, with tasks including but not limited to:
  • Creating a welcoming and informative environment for groups from their arrival and orientation through their departure
  • Liaising with group leaders, understanding and addressing their expectations and concerns
  • Responding respectfully and appropriately to participant issues, incidents, and concerns within the parameters of the Brook Hill program, escalating to head office staff as needed
  • Modeling the aforementioned in regard to supervisees’ interactions with participants
• Office & Miscellaneous
  • You will be responsible for determining and supporting the logistical and organizational needs of the campus in conjunction with the management team, with tasks including but not limited to:
  • Supporting the oversight of Brook Hill social media, the Brook Hill website, campus signs, and Brook Hill branding
  • Assisting the Center Director in the distribution, tracking, and reconciliation of all participant per diems and/or gift cards
  • Being responsible for appropriate use and documentation of company cards
  • Aiding in preparing the campus for groups’ arrivals and departures, including room checks, distribution and collection of documentation, and check-in/check-out procedures
  • Maintaining an inventory of office and programming supplies
  • Scheduling and holding daily office hours for group leaders and students
  • Participating in weekly meeting with the Brook Hill Head Office and other managers
  • Fulfilling the role of Activity Coordinator, as needed

Qualifications and Desired Skills

• Authorization to work in the U.S. required
• Must be 18 years or older
• Bachelor’s degree preferred (at the time of start date); high school diploma required
• Prior supervisory experience required
• Event planning or coordination experience required
• Customer service experience required
• Command of Microsoft Excel and Google Drive required
• Experience in the hospitality and tourism industry strongly preferred
• Experience with summer or study travel programs strongly preferred
• International and intercultural experience strongly preferred
• Administrative experience preferred
• Knowledge of and experience with NYC subway system preferred