Summer Activity Coordinator- Queens (Jamaica), NY

About the role

The Activity Coordinator position is the heart of our summer program at Brook Hill - blending all the best parts of being a summer camp counselor, tour guide, and resident assistant while meeting people from all over the world and helping them have the best summer vacation ever!

Responsibilities

• Understanding, adhering to, and enforcing all Brook Hill/campus policies and procedures, with tasks including but not limited to:
  • Interacting with groups of international high school students and their chaperones in a professional, enthusiastic, and customer service-oriented manner
  • Ensuring the safety of all participants and practicing appropriate emergency preparedness and response under Brook Hill protocols
  • Communicating Brook Hill policies and procedures to participants with clarity, empathy, and respect
  • Acting with discretion regarding participants’ sensitive or personal information, incidents, and concerns
  • Assisting in duties other than the aforementioned and the following, as assigned and as they arise
• Leading students and their chaperones on engaging tours of local sights and landmarks, with tasks including but not limited to:
  • Knowledgeably delivering relevant information (as provided by Brook Hill) about each landmark
  • Leading groups on walking and bus tours with confidence in the route
  • Ensuring student safety at all times, including in transit and at tourist sites
  • Assisting in coordinating logistics for excursions including communicating with bus drivers, facilitating hotel check-ins, etc.
  • Playing games and entertaining students while on excursions, especially if there is an unforeseen delay
  • Preparing for and responding appropriately to emergencies, including being on night duty and on-call on a rotating basis during overnight excursions at hotels
• Helping organize and deliver activities for students and their chaperones, with tasks including but not limited to:
  • Attending and participating in all of the following activities: orientation and welcome activities, talent shows, graduation ceremonies - this means being ready to perform at the talent shows!
  • Setting up, leading, and tearing down all recreational activities including discos, game nights, movie nights, etc.
  • Organizing and supervising sporting activities including field games, soccer tournaments, basketball games, etc.
• Spending the majority of your time interacting with students and their chaperones, with tasks including but not limited to:
  • Responding appropriately to students’ and chaperones’ concerns in a professional, enthusiastic, and customer-service oriented manner
  • Engaging with students as much as possible to help them improve their conversational English skills
  • Encouraging student participation and involvement during on- and off-campus activities
  • Eating and conversing with Brook Hill participants during meal times
  • Supervising students in the residence halls, dining hall, activity spaces, and off-campus locations
  • Participating in night duty (including conducting rounds of the residence halls and responding to emergency calls) on a rotating basis
• Supporting the logistical and organizational needs of the campus, with tasks including but not limited to:
  • Attending daily staff meetings
  • Assisting in arrival, departure, and changeover procedures including check-in/check-out procedures, room checks, airport pickups, etc.
  • Assisting in administrative tasks as assigned by the management team
  • Capturing photo and video content of participants for the purposes of social media
  • If applicable, using the company card appropriately and tracking all spending
  • Knowledgeably guiding students to campus locations and resources as needed
  • Assisting the management team as necessary and as requested

Qualifications and Desired Skills

• Authorization to work in the U.S. required
• Must be 18 years or older
• High school diploma required
• Previous customer service experience strongly preferred
• Previous summer camp experience or work with minors strongly preferred
• Knowledge of and experience with NYC subway system preferred
• Previous international experience preferred
• Athletic, musical, theatrical, and/or artistic talent and enthusiasm preferred