Suite Attendant - University of Tennessee

About the role

Suite Attendants are responsible for taking guest orders and serving food and beverage according to guest requests. They provide a premium guest service experience by addressing and/or resolving any concerns or special requests made by the guests in the suite(s). Essential functions and responsibilities may vary by location based on client requirements and business needs.

Responsibilities

• Ensure suites are stocked with proper food, beverage, and product before and during events based on standards and suite holders’ orders.
• Maintain appearance and cleanliness of suite and food service areas during events.
• Replenish food and beverage product during events upon guests’ requests.
• Adhere to all alcohol service policies and safe drinking guidelines, including checking guests’ identification.
• Maintain knowledge of menu items and all other offerings.
• Break down and clean food service areas and equipment post-event; return equipment to proper storage.
• Inventory product at the end of each event.
• Adhere to all safety policies and procedures, including proper food safety and sanitation.
• Ensure security of company assets.

Job duties may change or new ones may be assigned without formal notice to meet commitments.

Requirements

• Previous experience as a server, suite attendant, or other related role.
• Excellent guest service, communication, and interpersonal skills, both written and verbal.
• Working knowledge of food safety principles and procedures.
• Must be able to obtain a food safety certification.
• Must be able to obtain all required alcohol service certifications (Aramark and state/local).
• Friendly, efficient, and positive demeanor toward guests, clients, and co-workers.
• Adaptable to guest needs and able to anticipate guests’ needs.
• Available to work flexible hours, including evenings, weekends, and holidays.

Physical Demands

• Lifting, bending, pushing, pulling, and/or extended walking and standing.
• May require uniforms and/or usage of Personal Protective Equipment (PPE).