Success Manager (PDT)

Key Qualifications

• Bachelor’s degree in Experience Management or (2)+ years of equivalent work experience.
• Learn quickly and exhibit tech savviness.
• Relationship management, turnover prevention skills, and the drive to engage clients on new products and features.
• A proactive, independent, organized, and goal-oriented attitude that will prove crucial in work with a fully remote, global team.
• Strong English presentation, verbal communication, and written communications skills.
• Ability to interact with key personnel in assigned partner accounts at various levels of technical and non-technical depth.
• Ability to think strategically and execute methodically.

Role & Responsibilities

• Driving success of our customers, including their onboarding experience, feature adoption, and renewal.
• Ensuring that customers derive maximum value from their investment in Live Story and optimally use their subscriptions and services.
• Providing recommendations based on customer’s infrastructure and use cases.
• Process feature requests with a positive can-do attitude.
• Engage customers in product betas and case studies.
• Develop and foster a trusted relationship to establish and maintain credibility.
• Contribute to user documentation to ensure the delivery of successful solutions to client problems and present opportunities.