Success Coach, Student Affairs

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country.” UC's momentum includes anchoring the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country, an academic health system, and membership in the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio.

About Student Support Services

Student Support Services is a federally-funded (U.S. Department of Education) program (part of the TRIO family of programs) that supports low-income, first-generation, and students registered with Accessibility Resources to achieve their higher education dreams. Our programs:

• Provide opportunities for academic development
• Assist students with basic college requirements
• Motivate students toward the successful completion of their postsecondary education

About the Role

Provide support and outreach for students toward college success including support and referrals in academic, financial, and social contexts. Please note that this is a grant funded position.

Responsibilities

• Provide personalized outreach routinely – such as phone calls, text messages and emails – regarding high school to college enrollment transition, registration, advising, financial aid, and personal responsibility.
• Meet 1:1 monthly with each student to provide specific support or assistance on an individual basis; refer students to applicable support resources.
• Check academic and financial status of students and follow up as needed.
• Facilitate up to four (4) sections of bi-weekly zero credit hour courses or workshop series for a group of approximately 20 students each on topics including navigating financial aid, personal goal setting, time and task management, physical and emotional wellness, etc.
• Maintain data on outreach, student interactions and engagement in the coaching program through UC appointment scheduling system and student information system.
• Facilitate monthly cohort celebrations/socials.
• Participate in meetings pertinent to program planning, modification and continuous improvement.
• Perform related duties based on departmental need.

Requirements

• Bachelor's Degree
• One (1) year of experience working with college students or within higher education.
• Comfortable with the use of technology including Microsoft Office applications and social media.

Qualifications

• Ability to create partnerships at the university and in surrounding local communities.
• Demonstrated program/event planning and management experience.
• Exhibit a collaborative and team building approach, as well as an innovative approach to student activities coordination and facilitation.

Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. Eligibility may vary by position and FTE status. Highlights include:

• Comprehensive Tuition Remission: UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.
• Robust Retirement Plans: Choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.
• Real Work-Life Balance: Generous time-off policy including vacation and sick time, 11 paid holidays, additional end-of-year paid time off (Winter Season Days), and 6 weeks of paid parental leave for new parents.
• Additional Benefits:
  • Competitive salary based on experience
  • Comprehensive health coverage (medical, dental, vision, prescription)
  • Flexible spending accounts & wellness programs
  • Professional development & mentorship opportunities