Suburban Extended Stay Washington Dulles - Front Desk Agent

About the role

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Qualifications

High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Sterling boasts several world-renowned sites and attractions, some of which include the iFly Indoor Skydiving and the Autobahn Indoor Speedway & Events, plus:

• Reston Town Center
• Washington Dulles International Airport
• Dulles Expo Center
• One Loudoun & Topgolf
• Leesburg Corner Premium Outlets

Sterling hotels also provide easy access to the town of Leesburg, where you will find a 12-block downtown district with charming restaurants and specialty shops, and the yearly Flower and Garden Show that brings in thousands of visitors. You can always depend on our pet-friendly extended stay hotel in Sterling to deliver full-service amenities like:

• Free WiFi
• Fitness center
• Business center
• Guest laundry services
• Copy, print and fax machines

All of our beautifully-decorated guest rooms feature TVs, coffee makers, desks, microwaves and refrigerators.

Please note that the application deadline for Colorado positions is 10/31/27.