Substitute Banquet Tournant
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts, and residences in prime destinations globally, known for legendary service inspired by Asian heritage and cutting-edge luxury experiences. Mandarin Oriental, New York features 244 elegant guestrooms and suites with breathtaking Manhattan views, MO Lounge, all-day dining overlooking Central Park, a 14,500 square-foot Five-Star spa, a state-of-the-art fitness center with a 75-foot lap pool, and premium meeting and event space, including a 6,000 square-foot pillar-less ballroom.
About the role
Based at the Mandarin Oriental New York within the Culinary Department, the Substitute Banquet Tournant is responsible for the day-to-day preparation of meals as dictated by the menu, guests, or management, while maintaining a clean environment and assisting in all areas to achieve guest satisfaction.
Responsibilities
- Prepare and serve food as dictated by the menu, guests, or management in a clean, safe, and timely manner to delight guests and provide The Mandarin Experience.
- Maintain a clean work area and positive attitude, assisting wherever necessary to deliver a product exceeding guest expectations.
- Read, write, and communicate verbally in English; follow directions and maintain good working relationships with supervisors and managers.
- Follow proper payroll and uniform procedures; operate kitchen equipment safely and properly.
- Utilize the computer system to read orders; prepare and present all foods for meal service on a timely basis.
- Respect and accommodate servers' requests regarding guests’ preferences.
- Handle all types of food and rotate it according to established procedures.
- Work closely with standard recipes and plate presentation to maintain quality in production and presentation.
- Complete requisitions, obtain proper signatures, submit, pick up, transport, and store all items.
- Work standing for up to ten hours in a kitchen environment; clean all work and storage areas.
- Ensure a clean, neat, and organized work area; report and handle any accident immediately.
- Maintain good working relationships with other employees, providing instruction and encouragement as needed.
- Respond properly in any hotel emergency or safety situation.
- Perform other tasks or projects as assigned by hotel management and staff; work as a team.
- Work flexible hours as hotel business changes; cook a wide variety of foods using modern and classical techniques.
- Work with cutlery in a proficient, safe, and swift manner.
Note: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to modify job duties with notice.
Requirements
- Ability to work a flexible schedule.
- High School Diploma or equivalent; two-year degree or apprenticeship preferred.
- Up-to-date sanitation classes.
- Minimum of two years in the luxury hotel business; minimum of one year in fine dining food preparation.
- Good written and verbal command of the English language; pleasant and outgoing personality.
- Working knowledge of kitchen equipment; basic mathematics for recipes and ordering.
- Ability to handle responsibility, pay attention to detail, manage multiple tasks, and demonstrate patience.
- Ability to work under high-stress conditions.
Physical Demands
- Stand/walk 8–12 hours a day.
- Lift or carry 0–20 pounds frequently; 21–50 pounds occasionally; 51–100 pounds occasionally.
- Bend frequently; squat frequently; kneel occasionally; climb occasionally.
- Reach above shoulders frequently; perform repetitive hand motions frequently.
Benefits
- Learning & Development: Unique programs tailored to various career stages for continuous growth.
- Health & Colleague Wellness: Comprehensive health benefits and wellness programs to support work-life balance.
- Retirement Plans: Various plans based on length of service and role.
Pay
$35.42 to $47.23 hourly, commensurate with experience and IWA guidelines. A competitive benefits package is also offered.