Subscriber Retention Coordinator

Responsibilities

• Test and optimize subscription elements including pricing, save interventions and reduce payment and technical friction.
• Track test results and analyze user data to find areas of opportunity.
• Create targeted on-site promotional campaigns around upgrades, user subscription experience and upgrade opportunities.
• Create customer segmentation and targeting strategies to ensure relevant, personalized communications.
• Utilize AI to find optimizations in our marketing, data and subscription interventions.
• Produce email marketing campaigns, product updates, and promotional communications.
• Monitor campaign performance and create detailed reports on key metrics including customer retention rate, engagement, and ROI.

Qualifications

• Bachelor’s degree in a related field.
• Minimum of 2 years of experience working with a subscription product, or relevant experience.
• Proficient with MS Office suite.
• Experience with reporting and analytics tools, familiarity with AI tools, ability to quickly learn and adapt to new tools and processes.
• Self-starter who is resourceful and highly organized, with strong analytical and problem-solving skills to interpret data, identify issues, and support effective solutions.
• Strong communication and writing skills with exposure to segmentation, personalization, and hands-on experience executing campaigns.
• Highly adaptable with ability to manage multiple competing priorities and make decisions within scope of authority.
• Basic knowledge of HTML and experience using AI tools to identify and optimize opportunities (preferred).

Compensation

The compensation range for this position is $26.45--$28.84/hour. Compensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown.

Benefits

The Minnesota Star Tribune offers a competitive total rewards package, which includes a 401(K) match, healthcare coverage – medical, dental, and vision, life, disability, paid time off, and a broad range of other benefits. Learn more at benefits.startribunecompany.com.