Retention Coordinator

Lifecycle & email marketing (HubSpot Marketing Hub)

• Build emails, segments, workflows, and forms in HubSpot to support member onboarding, engagement, and retention.
• Cook with stakeholders across copy, design, engineering, and ops to gather content, then build, QA, and test everything before it ships.
• Execute on the member email program end to end — and help stand up SMS as we expand into that channel.
• Research and apply email and lifecycle best practices to improve performance over time.

CRM administration & data quality

• Support ongoing configuration and optimization of HubSpot, partnering with the Member Services team on Service Hub where their workflows overlap with retention.
• Keep our data clean: deduplication, validation, field standards, lifecycle stages, and regular cleanup routines.
• Help build and maintain automated workflows across onboarding and the customer lifecycle.

Project coordination

• Keep retention and marketing projects moving on schedule, coordinating across copy, design, and ops.
• Work with stakeholders across departments to gather what's needed, track deliverables, and flag blockers before they slow things down.

About Switchyards Inc.
Switchyards is the world’s first neighborhood work club. We're creating places to do our best thinking and most productive work. Near home. Around friends and neighbors. Always open — 24/7. For more information and a list of all club locations, visit switchyards.com.

Description
Who We Are
Switchyards is the world’s first neighborhood work club. We're creating places for people to do their best thinking and most productive work—near home, around friends and neighbors, and always open 24/7. Based in Atlanta, we've pioneered a new consumer category for the future of work. With big plans to expand our work clubs nationwide, we're quickly becoming one of the iconic brands of our generation—alongside other Atlanta greats like Home Depot, Waffle House, and Chick-fil-A. Switchyards is scaling fast...

What You’ll Do
This role focuses on member retention efforts as soon as someone joins Switchyards - the emails, the onboarding, and the moments that keep members coming back. You'll live in HubSpot building the lifecycle and nurture programs that welcome new members, drive engagement, and reduce churn, while doubling as a hands-on CRM admin who keeps our data clean and our workflows humming. You'll also help us test and improve key touchpoints across marketing and retention. You'll work with stakeholders across copy, design, engineering, and ops to keep projects moving and on schedule. It's a hands-on, detail-heavy role suited for someone who's comfortable in HubSpot, likes building and testing things, and thrives on turning "we should send something here" into a live, working workflow.

Qualifications
2–4 years of experience in lifecycle/email marketing, marketing operations, CRM administration, or a similar role.
Hands-on HubSpot experience is strongly recommended — you should be comfortable building emails, segments, workflows, and forms, and doing light platform admin.
Solid grasp of email marketing best practices and a working understanding of segmentation and automation.
Detail-oriented and organized, with a bias toward action — you can take a task from idea to live with minimal hand-holding.
Comfortable QA'ing your own work and testing before you ship.
Strong written and verbal communication skills, and collaborative across teams (copywriters, designers, ops, Member Services).
Comfortable coordinating projects and keeping deliverables on schedule across multiple stakeholders.