Subscriber Experience and Partnership Specialist - Polsinelli Online Solutions

Sales & Revenue Generation

• Own assigned POSH and POSSE opportunities through the full sales cycle, including inbound lead conversion, outbound prospecting, demonstrations, follow-up, negotiation, and close.
• Proactively generate new opportunities through outbound prospecting within franchise systems, including targeted outreach to franchise owners, operators, and corporate leaders.
• Build, manage, and maintain subscriber and partnership pipelines, ensuring accurate forecasting inputs and up-to-date next steps.
• Maintain accountability for progression of assigned opportunities, including follow-through on all next steps through close.

Roadshows, Demos & Events

• Plan and execute roadshows, product demonstrations, webinars, conferences, and other events.
• Lead live and virtual product demonstrations, tailoring messaging to the audience and clearly articulating value, features, and differentiators.
• Own event logistics end-to-end (scheduling, coordination, materials readiness, attendee communications, and post-event follow-up) to ensure seamless execution.
• Travel as needed to support roadshows, conferences, and subscriber-facing activities.

Subscriber Experience & Account Ownership

• Serve as the primary point of contact for subscribers and prospective subscribers for assigned matters, ensuring responsiveness and continuity.
• Respond in a timely manner to inquiries, route requests to the appropriate team, and track items through resolution with clear status updates.
• Own onboarding and engagement execution for assigned matters (welcome outreach, scheduling, training coordination, and renewal touchpoints), ensuring internal handoffs are completed and documented.

Business Development & Marketing Communications

• Own and execute outreach campaigns and follow-ups that advance business development objectives.
• Execute marketing and subscriber communications, including conference outreach, webinar promotions, subscription campaigns, and ongoing engagement updates.
• Own the communications calendar for assigned initiatives, ensuring timing, distribution lists, and messaging are accurate and aligned.
• Ensure initiatives and communications align with product strategy and objectives.
• Drive alignment across internal teams by clarifying ownership, next steps, and deadlines for assigned initiatives.

Job Qualifications & Core Competencies

• Sales & Business Development Capability:
• Demonstrated ability to advance opportunities through a consultative sales cycle, including disciplined follow-up and closing activities.
• Experience managing pipelines and maintaining accurate CRM documentation (next steps, follow-up dates, and activity history).
• Direct experience working with or selling to franchise systems, franchise owners, operators, or multi-unit organizations.
• Experience generating and converting both inbound and self-sourced opportunities, including proactive prospecting and disciplined follow-up through close.
• Proven ability to build relationships and influence decision-making across franchise owners, operators, and corporate leaders.
• Communication & Presentation:
• Strong public speaking and presentation skills (live and virtual).
• Excellent written and verbal communication skills.
• Able to communicate product value, features, and differentiators clearly to varied audiences.
• Subscriber-Facing Professionalism:
• Strong subscriber/customer service orientation with a high degree of professionalism.
• Able to build trust and guide prospects/subscribers through consultative conversations.
• Ownership & Execution Discipline:
• Self-directed with an ownership mentality and accountability for results, including proactively tracking deadlines and early escalation of risks.
• Ability to manage multiple priorities simultaneously by maintaining task plans, providing regular status updates, and closing the loop on deliverables.
• Strong organizational skills and attention to detail; ability to pivot quickly in a fast-paced environment.
• Business & Product Acumen:
• Strong understanding of market positioning, product messaging, and competitive differentiation.
• Ability to translate subscriber needs into actionable insights.
• Demonstrated business acumen and growth mindset.
• Technology & Tools:
• Proficiency in Microsoft Office Suite.
• Ability to quickly learn and operate new or evolving technology platforms.
• Experience using CRM systems, marketing tools, and presentation platforms.

Pay & Benefits

• The budgeted salary range for this position is $95,000 - $105,000.
• Benefits include paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits.

About the Role

Polsinelli is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.