Subscriber Experience and Partnership Specialist - Polsinelli Online Solutions

Sales & Business Development

• Own assigned POSH and POSSE opportunities through the full sales cycle, including inbound lead conversion, outbound prospecting, demonstrations, follow-up, negotiation, and close.
• Proactively generate new opportunities through outbound prospecting within franchise systems, including targeted outreach to franchise owners, operators, and corporate leaders.
• Build, manage, and maintain subscriber and partnership pipelines, ensuring accurate forecasting inputs and up-to-date next steps.
• Maintain accountability for progression of assigned opportunities, including follow-through on all next steps through close.

Roadshows, Demos & Events

• Plan and execute roadshows, product demonstrations, webinars, conferences, and other events.
• Lead live and virtual product demonstrations, tailoring messaging to the audience and clearly articulating value, features, and differentiators.
• Own event logistics end-to-end (scheduling, coordination, materials readiness, attendee communications, and post-event follow-up) to ensure seamless execution.
• Travel as needed to support roadshows, conferences, and subscriber-facing activities.

Subscriber Experience & Account Ownership

• Serve as the primary point of contact for subscribers and prospective subscribers for assigned matters, ensuring responsiveness and continuity.
• Respond in a timely manner to inquiries, route requests to the appropriate team, and track items through resolution with clear status updates.
• Own onboarding and engagement execution for assigned matters (welcome outreach, scheduling, training coordination, and renewal touchpoints), ensuring internal handoffs are completed and documented.

Business Development & Marketing Communications

• Own and execute outreach campaigns and follow-ups that advance business development objectives.
• Execute marketing and subscriber communications, including conference outreach, webinar promotions, subscription campaigns, and ongoing engagement updates.
• Own the communications calendar for assigned initiatives, ensuring timing, distribution lists, and messaging are accurate and aligned.
• Ensure initiatives and communications align with product strategy and objectives.
• Drive alignment across internal teams by clarifying ownership, next steps, and deadlines for assigned initiatives.

Job Qualifications & Core Competencies

• Demonstrated ability to advance opportunities through a consultative sales cycle, including disciplined follow-up and closing activities.
• Experience managing pipelines and maintaining accurate CRM documentation (next steps, follow-up dates, and activity history).
• Direct experience working with or selling to franchise systems, franchise owners, operators, or multi-unit organizations.
• Experience generating and converting both inbound and self-sourced opportunities, including proactive prospecting and disciplined follow-up through close.
• Proven ability to build relationships and influence decision-making across franchise owners, operators, and corporate leaders.
• Strong public speaking and presentation skills (live and virtual).
• Excellent written and verbal communication skills.
• Ability to communicate product value, features, and differentiators clearly to varied audiences.
• Strong subscriber/customer service orientation with a high degree of professionalism.
• Ability to build trust and guide prospects/subscribers through consultative conversations.
• Self-directed with an ownership mentality and accountability for results, including proactively tracking deadlines and early escalation of risks.
• Strong organizational skills and attention to detail; ability to pivot quickly in a fast-paced environment.
• Strong understanding of market positioning, product messaging, and competitive differentiation.
• Ability to translate subscriber needs into actionable insights.
• Demonstrated business acumen and growth mindset.
• Proficiency in Microsoft Office Suite.
• Ability to quickly learn and operate new or evolving technology platforms.
• Experience using CRM systems, marketing tools, and presentation platforms.

Pay & Benefits

• The budgeted salary range for this position is $95,000 - $105,000.
• Benefits offered include: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits.

About the Role

This is a full-time, remote role focused on end-to-end ownership of assigned business development, subscriber experience, marketing communications, and event execution for Polsinelli Online Solutions for Homecare ("POSH") and Polsinelli Online Solutions for Everyone ("POSSE").