Subrogation Specialist

Job Summary

Fleet Response is seeking a Subrogation Specialist to join our Subrogation team. This position offers a remote work arrangement for candidates who reside outside the Northeast Ohio area. Local employees may work from our corporate office in Hudson, Ohio, based on departmental needs and established workplace guidelines.

Essential Duties And Responsibilities

• Manage a dedicated caseload and ensure all recovery activities align with established client requirements and handling parameters.
• Respond to calls and questions from drivers, clients, repair facilities, responsible parties, insurance carriers, and internal business partners.
• Provide accurate information and deliver professional, responsive customer service throughout the recovery process.
• Collect, review, verify, and upload all required claim-related documentation.
• Obtain driver, witness, and other relevant statements as needed to support recovery efforts.
• Accurately enter required claim information and confirm claim details within the claims management system.
• Review claims to identify recovery potential and conduct investigations to support liability and recovery decisions.
• Pursue subrogation recovery within applicable statutes of limitations.
• Research applicable state laws and regulations to support claim handling and recovery strategies.
• Perform skip tracing and other investigative activities while maintaining consistent follow-up on assigned files.
• Prepare complete and accurate subrogation demand packages in accordance with departmental guidelines.
• Contact responsible parties and insurance carriers to pursue recovery and negotiate settlements on behalf of clients.
• Conduct collection activities in compliance with the Fair Debt Collection Practices Act and other applicable requirements.
• Refer files to collections when appropriate and coordinate with external collection agencies and attorneys.
• Prepare and file arbitration matters when required.
• Communicate with clients to obtain settlement authority, approvals, or additional information as needed.
• Participate in client review meetings and provide updates regarding claim activity, recovery progress, and recommended next steps.
• Review incoming payments and close files in accordance with client expectations and handling parameters.
• Assist with preventability determinations when required.
• Maintain complete and accurate claim notes, documentation, and communication records.
• Meet or exceed established individual and team recovery performance goals.
• Perform other duties and special projects as assigned by management.

Qualifications

• Previous customer service, claims, collections, insurance, automotive, or related experience.
• Strong written and verbal communication skills.
• Ability to manage a dedicated caseload and maintain consistent follow-up.
• Ability to investigate claims, evaluate information, and recommend appropriate next steps.
• Basic computer proficiency, including email, internet, Microsoft Office, and business software applications.

Preferred Qualifications

• Previous subrogation, liability, or claims handling experience.
• Experience with bodily injury or workers’ compensation claims.
• Experience negotiating repair disputes, liability challenges, settlements, or recovery matters.
• Experience working with insurance carriers, collection agencies, attorneys, or arbitration processes.
• Knowledge of automotive claims, property damage, fleet management, or collision repair.
• Knowledge, skills & abilities: strong customer service and interpersonal communication skills; excellent written and verbal communication abilities; strong investigative, analytical, and organizational skills; ability to interpret claim documentation, liability information, state requirements, and client parameters; strong negotiation and conflict-resolution skills; ability to communicate professionally with clients, drivers, witnesses, carriers, responsible parties, vendors, attorneys, and internal teams; strong time-management skills with the ability to manage competing priorities and deadlines; ability to work independently while collaborating effectively with teammates and leadership; strong attention to detail and commitment to accurate claim documentation; ability to exercise sound judgment when evaluating recovery opportunities and settlement options; demonstrated dependability, punctuality, professionalism, and accountability; self-motivated with strong initiative and a team-focused approach.