Subrogation Specialist

About the role

SubroIQ is seeking a Subrogation Specialist as we continue to grow our team! This position includes collecting outstanding balances, providing needed documentation, coordinating the resolution of disputed invoices, and escalating high-risk customer accounts when necessary.

Responsibilities

• Communicate with businesses via the telephone and written correspondence
• Complete activities such as phone calls, internet searches, third-party report reviews, etc., to obtain reliable contact information
• Maintain minimum account work standards as assigned by Management
• Negotiate claims' resolution with insurance carriers, attorneys, and responsible parties
• Establish agreements for lien releases
• Establish monthly payment contracts
• Prepare investigative correspondence
• Acquire background information, when necessary

Requirements

• 1 year of 3rd party collections and/or subrogation experience required
• Exercise independent judgment
• Negotiate settlements
• Basic proficiency with Microsoft Office, data entry, and strong computer skills, Excel preferred
• Critical Thinker
• Strong attention to detail and goal-oriented
• Ability to deescalate adverse situations
• Strong interpersonal, communication, and organizational skills
• Dependability
• Customer Service experience is REQUIRED

Compensation and Benefits

• $17-19 (DOE) per hour plus commission
• Benefits package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice