Subrogation Manager (Hybrid)

About Us

Our employees are at the heart of what we do: helping people, businesses, and society prosper in good times and be resilient in bad times. At Intact Insurance Specialty Solutions, we are experts in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK, and Europe. This opportunity is for our U.S. team.

About the Role

We currently have an opportunity for a Subrogation Manager to join our Claims team based in our Plymouth, MN; Denver, CO; Canton, MA; Atlanta, GA; New York City, NY; or Chicago, IL office on a hybrid schedule. This position manages components of subrogation handling for multiple specialty lines of business. You will develop plans, analyze results, and oversee the work of subrogation staff while supporting the Subrogation Director through communication about specific claims, identification of claim trends, input on form development, and marketing support.

This role involves managing a team of 7 people (with potential growth) from varying lines of business, including auto, small property, workers compensation, and occupational accident. A background in all lines of business is preferred but not required. In addition to managing current staff, you will also be involved in the development and oversight of new hires.

Responsibilities

• Ensures execution of proper handling strategies, including appropriate determination of coverage, liability, and claim resolution as they pertain to subrogation.
• Recommends, drafts, and implements procedural and workflow changes to reduce and/or eliminate inefficient processes for subrogation staff and ensures retained staff counsel manages assigned portfolio within mandated guidelines.
• Makes decisions or recommendations for subrogation disposition, including evaluation, negotiation, and settlement of subrogation on claims with exposures in excess of staff counsel’s and staff autonomy levels.
• Proactively manages allocation of all incoming settlements and collections proceeds to support accurate production of KPIs.
• Reviews and analyzes subrogation reports to ensure expected outcomes based on KPIs in place.
• Identifies trends and develops and implements strategies to correct adverse trends.
• Maintains a strong professional knowledge of regulatory and legal environments as they pertain to subrogation and applies this information effectively.
• Manages assigned staff, including development, goal setting, skill assessment, staff selection, role alignment, and performance appraisals.
• Provides frequent communication and measurement of goals, and oversees training and personal development programs within the group.
• Anticipates and meets all customer needs (internal and external business partners).
• Liaises, trains, and collaborates extensively across the Claims Department within all lines of business to foster and maintain organizational recognition of subrogation opportunities.

Requirements

• Bachelor’s degree or equivalent experience required.
• Minimum of 7-10 years of specialty claim experience.
• 3-5 years of subrogation experience.
• 3-5 years of supervisory/management experience.

Pay

The typical base salary range for this position is $111,000 – $147,000, based on location, role, experience, and skillset. For candidates located in San Francisco, CA; Washington DC; Massachusetts-based offices; and the New York City metro area, the base salary range is $129,000 - $151,000.

Benefits

• Comprehensive medical, dental, and vision insurance with no waiting period.
• Competitive paid time off programs.
• 401(k) savings and annual contributions of up to 12% of annual salary.
• Mental health support programs, life and disability insurance, and paid parental leave.
• A variety of additional voluntary benefits.

Why Choose Intact

• Our Values: We are committed to acting with the highest ethical standards through our five core values: integrity, respect, customer-driven, excellence, and social responsibility.
• Diversity and Inclusion: We see diversity as a strength and aspire to create an environment where everyone can be themselves, grow, and succeed.
• Work-Life Balance: We offer flexible work arrangements and time-off options to help foster a healthy work-life balance.
• Growth and Development: Shape the future, collaborate with inspiring people, and grow your skills in a supportive environment.