Subaru Love-Encore Specialist (POST DELIVERY)

About the role

As our Love-Encore Specialist, you'll be the go-to expert for new Subaru owners, ensuring they fully understand and appreciate all the advanced features of their vehicle — from EyeSight® safety systems and STARLINK® infotainment to Bluetooth pairing, navigation, adaptive cruise control, and more.

Responsibilities

• Contact new Subaru owners days after purchase to schedule complimentary one-on-one Love-Encore sessions
• Conduct personalized redelivery appointments, answering questions and demonstrating vehicle technology
• Customize settings for infotainment, driver assists, voice commands, and connected services
• Educate sales and service teams on Subaru features
• Manage scheduling, follow-ups (phone, email, text), and program incentives
• Track customer satisfaction and promote the Subaru Love Promise®

Requirements

• Tech-savvy individual with strong knowledge of smartphones, apps, and automotive technology (Subaru experience a plus)
• Outstanding communication and interpersonal skills — patient, friendly, and customer-focused
• Enthusiastic about the Subaru brand and committed to creating "wow" moments
• Professional demeanor with flexibility for evenings/weekends as needed
• Valid driver's license and clean record

Benefits

• Competitive salary + performance bonuses (including per redelivery incentives)
• Earned PTO hours
• Health insurance
• 401k options
• Comprehensive training and Subaru certification
• Opportunity to grow in a supportive, modern, forward-thinking dealership environment
• Be part of the Subaru Love Promise® — making a difference for customers and communities