Stylist

Role Overview

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

• Direct reports and business areas to cover
• Relationships: Clients/Co-workers/Management/Vendors
• Other tasks and duties as requested by manager.

Essential duties (daily and occasional)

• Directs reports and business areas to cover
• Relationships: Clients/Co-workers/Management/Vendors
• Other tasks and duties as requested by manager.

A Client Relationship Owner

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle

An Omnichannel Business Partner

• Offers excellent customer service and delivers strong business performance
• Aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Aware of local trading environment and competitors’ activities

An Operations Excellence Supporter

• Ensures impeccable store environment, BOH, and grooming at any time of the day
• Supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

Richemont Offers

• A generous compensation and benefits package for eligible employees
• Employee wellbeing is a top priority at Richemont
• Comprehensive benefits program to support employees and their loved ones
• Core benefits include company sponsored health, dental, drug, and vision programs
• Income protection solutions including life insurance, disability benefits, and the RRSP program with employer match
• Total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program
• Volunteer days off, supporting initiatives that drive change
• Understanding the importance of work-life balance
• Crafting the future

Pay

Salary will be determined based on relevant skills and experience.