Stylist

About the Role

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

• A Client Relationship Owner
  • Delivers exceptional customer service and takes pride in developing long-term relationships
  • Is aware of CRM targets and actively engages in all actions to reach them
  • Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
  • Consistently captures client data and takes notes of all qualitative information
  • Knows their portfolio of customers, and in particular, the VVICs and VICs they handle
• An Omnichannel Business Partner
  • Has the ability to offer excellent customer service and delivers strong business performance
  • Uses all omnichannel services available to grow sales
  • Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
  • Actively completes trainings and participates in all commercial activities set by the SM/ASM/HO
  • Consistently works to achieve given sales, KPIs, and CRM targets
  • Is aware of local trading environment and competitors’ activities
• An Operations Excellence Supporter
  • Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
  • Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
  • Implements all guidelines related to store and BOH management and participates in inventories
  • Supports after-sales clients and follows up to ensure impeccable after-sales service
  • Complies with established Richemont policies and standards

Benefits

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones, including:

• Medical, dental, and vision programs
• Health savings and flexible spending accounts
• Income protection solutions including life insurance, disability benefits, and 401(k) with employer match
• Paid time off, a wellness reimbursement benefit, and access to the employee assistance program
• Volunteer days off to support initiatives that drive change in local communities

Pay

Expected Hourly Range: $21-$24/hr. Salary will be determined based on relevant skills and experience.