Stylist (Alexandria)

About the role

As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service.

Responsibilities

• Customer Service: Approach guests proactively in a warm and welcoming manner to help make a difference in their day. Interact with customers confidently and curate memorable experiences for each guest, surprising and delighting them with service standards. Deliver exceptional customer experience to ensure brand loyalty and build lasting relationships. Be aware of customers at all times and hold keys to caselines in accordance with best practices and loss prevention strategies. Be solution-oriented, using available resources to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied. May be asked to de-escalate or report customer service concerns or incidents as they occur, and submit incident reports.
• Styling: Wear gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times. Develop expertise in collections and product offerings to guide guests through styling decisions, using tools and resources to ensure customers are informed and educated on the products. Present curated styling choices to guests, highlighting intentionality, versatility, and personalization to meet customer needs.
• Sales: Leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results. Conversion underpinned by authenticity is key—turn every footstep into an opportunity to create a lasting experience for the customer and win as a team. Be self-motivated and seek to better personal performance and that of the team on a daily basis. Take pride in owning individual performance progress and utilize internal resources to further develop sales skills. Champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor.
• Collaboration: Contribute to a people-first approach by being positive, helpful, and respectful to others. Exhibit a team player mentality and enjoy working with teammates toward a common goal. Look for opportunities to pitch in, whether supporting the team, store leadership, or the customer—initiative drives you. Thrive on receiving feedback and use it as a tool for personal and professional growth. Respect the direction given by leadership as part of collective success.
• Operations: Leverage technology (POS) to support daily store operations and pay close attention to timelines and updates related to technology and systems. Maintain floor standards by following visual directives and take pride in maintaining the store environment. Take initiative restocking and completing tasks in downtime to support store and sales readiness. Help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience. Assist with receiving weekly allocation shipments in a timely manner to ensure the right items hit the floor at the right time. Be mindful of service standards and processes, keeping policies front of mind when servicing the customer. Take great care with team equipment and utilize best practices when handling and securing tech. May be asked to open and close the store, which requires responsibility for a store key and alarm code. May be asked to assist with labeling or re-ticketing of items as needed. May facilitate additional duties in the store or serve as a point-of-contact for business partners in the absence of a manager. Conduct weekly cycle counts with attention to detail to maintain inventory accuracy and support effective product allocations. Execute monthly floorset directives that highlight new product launches and Southern California, timeless yet modern roots. May be asked to submit floorset pictures to corporate for approval. Handle weekly cash deposits with precision, ensuring everything is counted, balanced, and deposited smoothly. Facilitate the weekly return of warranty items to the warehouse, ensuring all shipments are prepared, documented, and sent on schedule. Contact and utilize appropriate business partners for resources and guidance as needed.

Requirements

• Love for the gorjana brand
• Must meet minimum work age requirement
• Flexibility to work a variety of shifts, including evenings, weekends, or holidays as needed by the business
• Ability to lift or move at least 50 lbs
• Ability to bend, squat, twist, and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Must be legally authorized to work in the country in which the store is located
• Ability to open or close the store

Benefits

• On-site training, development, and mentorship
• Internal growth opportunities and pathways to leadership
• Generous employee discount and monthly product allowance
• Amazing company culture
• Medical, vision, dental, and life insurance
• Paid time off
• 401K program with employer match and matching program

Pay

• Hourly wage between $20–$23
• Commission based on personal sales; eligibility qualifiers may apply