Study Participant Recruiter

Responsibilities

• Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening
• Develop and maintain working knowledge of assigned medical indications
• Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact
• Accurate collection and entry of patient information into the relevant databases while on the phone
• Ensure courteous and efficient service is provided to all callers
• Support other members of your team as well as cross-functional team members
• Attend and contribute to department meetings
• Perform other administrative tasks, as required.

Requirements

• Bilingual in English and Spanish preferred, but not required
• Bachelor’s degree, Associate’s degree, or equivalent education or experience preferred
• Prior experience delivering excellent customer service is required; call center experience a plus
• Medical terminology knowledge a plus
• Prior inside sales experience a plus
• Experience with Salesforce a plus
• Passion for communicating with people required
• Exceptional organizational skills and attention to details
• Excellent verbal and written communication skills
• Able to quickly adapt to changes in responsibilities, workloads and priorities
• Well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
• Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
• Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics

Benefits

• Health insurance (medical, dental, and vision)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Paid Time Off (PTO)
• A variety of disability, accident, and life insurance options

Schedule

Mondays through Fridays, 8:00am - 5:00pm

Location

Remote in the United States

Reports to

Patient Recruitment Manager

Why Join Us?

You’ll be part of a growing, mission-driven organization that values its people. At our core, we’re committed to bringing innovative medical treatments to patients faster—while creating an environment where employees thrive.

Pay Range

Remote Pay Range: $21 - $24 USD