Studio Sales Advisor

Job Summary

The Studio Sales Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. Responsibilities include generating revenue by developing relationships with potential, new, and existing members, assisting members/guests in person and over email, and promoting specials to current and future guests.

Essential Duties & Responsibilities

• Create new business internally through member promotions, referrals, and inquiries
• Promote specials to current and future guests
• Reach out to existing and potential members via email for sales opportunities
• Reconcile and report all incoming and outgoing transitions
• Successfully attain personal sales revenue targets
• Customer Service & Operations
• Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
• Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
• Update Supply Request Log and Maintenance Log (depending on the issue)
• Promote and sell merchandise
• Keep the front desk area and entryway clutter-free, orderly, and clean
• Perform general cleaning duties to include hourly bathroom room and studio checks
• Follow up with members who have enrolled to ensure we are exceeding expectations
• Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications

• 1-2 years of customer service or sales experience preferred
• 1-2 years MindBody software experience preferred
• Competitive drive to succeed in commission sales and performance based culture
• Excellent customer service skills
• Knowledge of sales practices and techniques
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Organized and detail-oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people
• Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Certifications / Educational Requirements

• High School Diploma or GED required

Physical Requirements

• Sometimes sit, walk, kneel, and reach with hands and arms
• Ability to lift and/or move up to 25 lbs.
• Exposure to moving mechanical parts
• Noise level in the studio environment is loud

Work Environment

• Exposure to moving mechanical parts
• Noise level in the studio environment is loud

Pay Scale

$17 to $19 an hour