Studio Manager - STRONG Pilates - Kendall Square (Cambridge MA)

About the role

The Studio Manager oversees all aspects of studio operations, ensuring an exceptional experience for members and guests. Key responsibilities include community engagement, studio operations, administrative duties, leading STRONG Pilates classes, and developing a team.

Responsibilities

• Serve as the primary representative of the studio, embodying STRONG’s values and ethos.
• Greet and acknowledge all clients by name, fostering a welcoming atmosphere.
• Maintain an enthusiastic and supportive attitude toward all members.
• Ensure accuracy and currency of member profiles.
• Cultivate and enhance the community culture inherent to STRONG.
• Support the promotion and sale of memberships, merchandise, and additional services.
• Manage and post brand-aligned content on social media to increase visibility and engagement.
• Oversee all daily operations of the studio.
• Manage client interactions and follow up on inquiries received in person, via phone, or email.
• Administer the studio's social media presence, including the Instagram and Facebook accounts.
• Develop and implement strategies to drive membership sales and conversions.
• Proactively engage in marketing initiatives, training programs, and staff development efforts.
• Utilize Hapana software for class scheduling, member check-ins, sales processing, payment reporting, and new client onboarding.
• Lead, inspire, and develop a team of fitness professionals to deliver top-tier classes and customer service.
• Execute basic marketing tasks, including the distribution of monthly newsletters.
• Address member inquiries, feedback, and complaints with professionalism and promptness.
• Lead STRONG Pilates classes according to the set schedule.
• Provide personal attention during class, ensuring clear, precise, and easy-to-follow cueing.
• Ensure clients maintain proper form at all times and offer modifications as needed.
• Understand client injuries before class to provide appropriate adjustments.
• Create an energetic and motivating class environment.
• Manage class elements, including lighting, music, and pacing, while maintaining seamless instruction.
• Introduce all new clients to the Rowformer and Bikeformer before class.

Qualifications

• 3+ years management experience in the fitness industry is preferred.
• 6+ months of group fitness teaching experience.
• A high school diploma or GED required; a degree in a related field is preferred.
• Proficiency in studio management software, such as Mindbody or similar platforms, is advantageous.
• Strong leadership qualities, excellent communication skills, and a passion for health and fitness.
• Reliable means of mobility for travel to studio location.
• PREFERRED QUALIFICATIONS: Certified Personal Trainer or Pilates certification from a recognized organization, CPR and AED certification obtained through in-person training, STRONG Academy certification.

Essential Skills

• Strong problem-solving skills and the ability to deliver efficient solutions.
• Excellent communication and leadership skills.
• Highly organized with the ability to multitask under time constraints.
• Effective time management and customer service abilities.
• Strong troubleshooting skills and adaptability.

Physical Requirements & Work Environment

• Frequent physical activities, including sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching.
• Repetitive movements and moderate noise exposure.
• Frequent standing and walking on hard surfaces.
• Ability to lift or carry up to 50 pounds.
• Possible exposure to dust, chemicals, and cleaning solutions.

Benefits

• Competitive Compensation and Commission Eligibility.
• Flexible Work Schedule.
• Free Drop-In Sessions.
• Career Growth Opportunities Within The STRONG Team.
• Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.).
• Supportive Leadership Team.
• Compensation: $80,000/year.

Benefits

• Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.).
• Supportive Leadership Team.
• Compensation: $80,000/year.

Equal Opportunity Employer

Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.