STRONG Pilates- Studio Manager, Kendall Square

About the role

The Studio Manager oversees all aspects of studio operations, ensuring an exceptional experience for members and guests. This role requires a dynamic leader with a passion for fitness, strong organizational skills, and the ability to foster a vibrant community culture.

Responsibilities

• Serve as the primary representative of the studio, embodying the brand's values and ethos.
• Greet and acknowledge all clients by name, fostering a welcoming atmosphere.
• Maintain an enthusiastic and supportive attitude toward all members.
• Ensure accuracy and currency of member profiles.
• Cultivate and enhance the community culture inherent to STRONG.
• Support the promotion and sale of memberships, merchandise, and additional services.
• Manage and post brand-aligned content on social media to increase visibility and engagement.
• Ensure the studio environment is consistently clean, safe, and inviting.
• Oversee studio maintenance between classes to uphold high standards.
• Lead by example, instilling a sense of pride and responsibility in the instructor team.
• Administer the studio's social media presence, including the Instagram and Facebook accounts.
• Develop and implement strategies to drive membership sales and conversions.
• Proactively engage in marketing initiatives, training programs, and staff development efforts.
• Utilize Hapana software for class scheduling, member check-ins, sales processing, payment reporting, and new client onboarding.
• Lead, inspire, and develop a team of fitness professionals to deliver top-tier classes and customer service.
• Execute basic marketing tasks, including the distribution of monthly newsletters.
• Address member inquiries, feedback, and complaints with professionalism and promptness.
• Lead STRONG Pilates classes according to the set schedule.
• Provide personal attention during class, ensuring clear, precise, and easy-to-follow cueing.
• Ensure clients maintain proper form at all times and offer modifications as needed.
• Create an energetic and motivating class environment.
• Manage class elements, including lighting, music, and pacing, while maintaining seamless instruction.
• Introduce all new clients to the Rowformer and Bikeformer before class.

Qualifications

• 3+ years management experience in the fitness industry is preferred.
• 6+ months of group fitness teaching experience.
• A high school diploma or GED required; a degree in a related field is preferred.
• Proficiency in studio management software, such as Mindbody or similar platforms, is advantageous.
• Strong leadership qualities, excellent communication skills, and a passion for health and fitness.
• Reliable means of mobility for travel to studio location.
• STRONG Academy certification (Provided by STRONG).

PREFERRED QUALIFICATIONS

• Certified Personal Trainer, group fitness, or pilates certification from a recognized organization.
• CPR and AED certification obtained through in-person training is required.

Essential Skills

• Strong problem-solving skills and the ability to deliver efficient solutions.
• Excellent communication and leadership skills.
• Highly organized with the ability to multitask under time constraints.
• Effective time management and customer service abilities.
• Strong troubleshooting skills and adaptability.

Physical Requirements & Work Environment

• Frequent physical activities, including sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching.
• Repetitive movements and moderate noise exposure.
• Frequent standing and walking on hard surfaces.
• Ability to lift or carry up to 50 pounds.
• Possible exposure to dust, chemicals, and cleaning solutions.

Benefits

• Competitive Compensation and Commission Eligibility.
• Flexible Work Schedule.
• Free Drop-In Sessions.
• Career Growth Opportunities Within The STRONG Team.
• Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.).
• Supportive Leadership Team.