Studio Manager, Chicago - SoulCycle

About the Role

SoulCycle is seeking a Studio Manager who will contribute to company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand, embodying integrity, confidence, and strategic thinking. This role is responsible for the success and health of the studio's business.

Responsibilities

• Interpersonal Savvy
  • Foster the SoulCycle community and culture in your studio.
  • Set the tone in your studio to ensure your team loves coming to work.
  • Act as a hospitality champion, providing exceptional service to riders and staff while inspiring the team to uphold high standards and core values.
  • Build and foster relationships with instructors, the local community, and within your studio.
  • Acknowledge your team’s wins and show gratitude.
• Business Acumen
  • Develop holistic business plans encompassing ridership and retail goals.
  • Analyze and manage studio profit and loss statements.
  • Identify and execute opportunities with corporate partnerships and community impact.
  • Ensure all company-wide initiatives are executed in your studio.
  • Develop and execute new rider acquisition and retention plans alongside the marketing partner.
• Building Effective Teams
  • Proactively address your studio’s hiring needs by identifying team strengths and areas of opportunity.
  • Provide in-the-moment feedback and coaching to your team when necessary.
  • Oversee the onboarding, training, and development of all new Assistant Studio Managers (ASMs) and part-time hires.
  • Continuously identify and develop high-potential employees.
  • Coach your team on time management and prioritization to ensure all deadlines are met.
• Learning on the Fly
  • Become an expert on studio-specific and company-wide operational procedures and policies.
  • Seamlessly transition yourself, your team, and your studio to new ways of working and processes.
  • Be open to, embrace, and manage change within your studio and team.
• Creative Problem Solving
  • Confidently manage conflict in high-pressure situations.
  • Demonstrate a solution-oriented mindset and ability to execute within company standards in any situation.
  • Proactively identify and address difficult situations.

Requirements

• Must have superior customer service and hospitality skills.
• Must be highly organized with the ability to prioritize multiple tasks with tight deadlines.
• Strong ability to communicate clearly with team members, clients, and senior management.
• Must be able to work flexible/non-traditional hours, including weekends and some holidays.
• Personal passion for fitness and/or the SoulCycle brand is required.
• Must have a legal right to work in the United States.

Pay

$60,000–$65,000 annually.