Studio Manager
Benefits
- 401(k)
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Responsibilities
- Client Acquisition
- Client Experience
- Client Retention
- Inventory Management
- Managing cleaning checklist
- Identifying & reporting broken or unsafe equipment
- Local Marketing, Community Engagement
- Local Studio Social Media
- Public Relations
- Staff Recruitment, Hiring, Management, Development and Retention
- Studio Upkeep
- Managing cleaning checklist
- Ensuring safety of employees and clients
- Reporting broken or unsafe equipment
- P&L Management
- Execution of System Wide Promotions and Club Orange Loyalty Program
- Growth and Retention
Qualifications
- Effective leadership skills
- Excellent written and verbal communication skills
- Ability to motivate a team to deliver a superior client experience
- Exceptional Customer Service
- Detail Oriented
Skills
- Business and staff management experience
- Beauty industry/salon experience
Requirements
- 2 years business and staff management experience
- 2 years beauty industry/salon experience
Summary
The Studio Manager position is responsible for all day-to-day operation and management of the business and of leading a team to deliver the ultimate client experience. The Studio Manager will also work closely with owner(s) to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability.
This position requires accessibility including first point of contact 24 hours/day, 7 days/week.
Role Scope and Complexity
This role ensures that the business is running at maximum efficiency, the client experience is delivering on expectations and goals, the staff is receiving applicable training and development, and the business is operating at a profit. The Studio Manager is responsible for oversight of operating according to the laws of the State and that all employees (Cerologists®) have the appropriate licenses, abilities to perform the duties assigned, and is adept at delivering a high-end client experience.