Studio Manager

Benefits

Bonus based on performance
Competitive salary
Employee discounts
Love What You Do

About the role

The Studio Manager position is responsible for all day-to-day operation and management of the business and of leading a team to deliver the ultimate client experience. The Studio Manager will also work closely with owner(s) to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability.

Essential Functions

• Client Acquisition, Client Experience, Client Retention
• Inventory Management
• Local Marketing, Community Engagement, Local Studio Social Media, and Public Relations
• Staff Recruitment, Hiring, Management, Development and Retention
• Studio Upkeep

Role Scope and Complexity

This role ensures that the business is running at maximum efficiency, the client experience is delivering on expectations and goals, the staff is receiving applicable training and development, and the business is operating at a profit. The Studio Manager is responsible for overseeing the business according to the laws of the State and ensuring that all employees (Cerologists®) have the appropriate licenses, abilities to perform the duties assigned, and are adept at delivering a high-end client experience.

Minimum Qualifications

• 2-year degree or equivalent
• Effective leadership skills
• Excellent written and verbal communication skills
• Ability to motivate a team to deliver a superior client experience
• Exceptional Customer Service
• Ability to juggle multiple priorities and deliverables simultaneously
• Detail Oriented

Preferred Qualifications

• 2 years business and staff management
• 2 years beauty industry/salon experience