Studio Manager

Sales & Revenue Leadership

• Manage the team and sales strategy to achieve studio revenue, attendance, and membership goals.
• Hire, manage, and train the studio sales and front-of-house team to achieve goals while maintaining a high-level of hospitality and customer service.
• Monitor and report on studio performance against revenue goals and key performance indicators on a weekly and monthly basis.
• Drive growth through membership sales, class package sales, retail sales, referrals, partnerships, events, and community engagement initiatives.
• Identify opportunities to improve studio utilization, student retention, and overall profitability.
• Partner with Marketing to execute promotional campaigns, workshops, events, partnerships, and local community activations.
• Serve as the LA point person for retail sales performance, merchandising, inventory management, and team sales training.

Operations & Team Management

• Oversee all day-to-day studio operations, ensuring an exceptional and seamless experience for students, teachers, and staff.
• Manage studio staffing plans, schedules, payroll coordination, and budgets to ensure appropriate coverage while maintaining operational efficiency.
• Hire, onboard, train, coach, and develop studio team members, fostering a high-performing and supportive culture.
• Cover shifts and provide operational support to ensure seamless execution.

Hospitality & Community Engagement

• Create a warm, welcoming, and high-touch environment that reflects The Class brand and values.
• Deliver and model best-in-class hospitality for students, teachers, guests, and team members.
• Address student concerns, feedback, and service recovery situations promptly and professionally.
• Build strong relationships with students and foster a sense of community before and after Class.
• Lead initiatives that deepen student engagement, retention, and connection to The Class.
• Represent The Class within the local wellness community and identify opportunities for partnerships and collaboration.

Qualifications

• You love being around people and thrive in an in-person leadership role.
• You are a natural relationship builder who enjoys coaching and developing others.
• You are motivated by goals, accountability, and business performance.
• You combine strong operational discipline with exceptional hospitality instincts.
• You are highly organized, detail-oriented, and proactive.
• You are a hands-on problem solver who is comfortable rolling up your sleeves when needed.
• You remain calm and solution-focused under pressure.
• You have excellent communication and customer service skills.
• You are passionate about wellness, movement, and the mission of The Class.
• You are available to work evenings, weekends, events, and select holidays as needed.

Additional Information

• Compensation & Benefits:
  • Base Salary: $75,000–$85,000
  • Medical, Dental, and Vision Benefits
  • 401(k)
  • Paid Time Off
  • Complimentary Classes and Employee Discounts
  • Professional Development Opportunities
• Location: Based in Santa Monica, CA and requires five days per week in-studio, including at least one weekend shift, as well as attendance during workshops, special events, high-volume periods, and select holidays.