Studio Manager

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence.

About the role

As a Studio Manager within a Lucid studio, your primary responsibility will be to directly manage, coach, develop and support a team with the successful articulation and delivery of the Lucid brand and ownership experience. This role reports directly to the Market Leader to lead the studio team and processes that enable the studio to achieve their targets. Studio Managers must be agile and driven with an inclination for coordinating and developing all team members to consistently deliver exceptional customer experiences through education and enjoyable interactions. This role will be pivotal in providing organization, support and counsel to all members of the Studio team to ensure a seamless experience for all guests and members of the Lucid community.

Responsibilities

Business Health

• Coach and motivate the team to meet test drives, delivery, and productivity goals
• Demonstrate leadership by role-playing and having an active presence in customer-facing locations
• Train and develop team on Lucid products and delivery processes
• Analyze data to determine optimal business strategies
• Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals
• Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape
• Drive for excellence in all areas of business focused on reaching expectations for the respective location

Customer Experience

• Lead, value, and inspire the team to prioritize customer service and deliver the Lucid experience to all customers
• Ensure all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads
• Act as a Senior Studio Associate, handling high-potential customers
• Manage clientele for VIP customers
• Provide hands-on leadership to coach and train the team to deliver an exceptional experience that touches both the heart and mind of the customer

Employee Engagement

• Provide targeted coaching and skill development for Studio Associates to excel in performance metrics with weekly one-on-one meetings
• Recruit, train, and develop a high-performing and customer-focused team, ensuring all positions are filled in a timely manner
• Provide leadership, direction, and coaching to all team members to ensure a seamless experience for customers and the Lucid community
• Develop inclusive, diverse, and high-performing teams through defining efficient processes and developing the team through teaching moments
• Set goals, timelines, and target lists for Studio Associates and track results to ensure timely execution on lead generation and/or market initiatives
• Demonstrate confidence in operations and planning all aspects of the business including developing monthly attainment plans and communication of results to the team
• Manage leads, appointments, reservations and motivate a team to deliver results by communicating company initiatives and engaging the team through effective coaching, performance management, and training

Studio Operations

• Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery
• Supervise merchandising, product inventory, and display
• Manage and coordinate studio team scheduling
• Partner with Retail Operations and coordinate with vendors and service providers as needed
• Ensure facility maintenance and showroom presentation adhere to brand standards
• Thrive in a fast-paced environment where innovation is inevitable, and change is expected
• Assist with daily operations as needed

Qualifications

• 4–8 years of related professional experience
• Bachelor’s degree or equivalent in business, marketing, or related discipline
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
• Excellent communication, leadership, and organizational skills
• Penchant for nurturing and leading exceptional customer-oriented teams
• Willingness to be hands-on with all Studio operations
• Understanding of the importance of data
• Sales-driven and team-oriented
• Familiarity with CRM tools preferred
• Ability to work evenings and weekends in a retail environment
• Ability to obtain appropriate state DMV licensing, where applicable
• Valid driver’s license with no suspensions within the past year; drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation

Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employees accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.