Studio Manager

About the role

The Studio Manager within a Lucid Sales Studio is responsible for managing, coaching, developing, and supporting a sales team to achieve sales targets, test drives, deliveries, and productivity goals. This role reports directly to the Market Leader.

Responsibilities

• Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals.
• Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations.
• Train and develop the team on sales, financing, and delivery processes.
• Analyze data to determine optimal business strategies.
• Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals.
• Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape.
• Drive for excellence in all areas of business focused on reaching expectations for the respective location.

Employee Engagement

• Provide targeted coaching, skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on-one meetings.
• Recruit, train, and develop a high-performing and customer-focused team, ensuring all positions are filled in a timely manner.
• Lead the Sales Team to ensure a seamless experience for customers and all members of the Lucid community.
• Develop inclusive, diverse, and high-performing teams through defining efficient processes and developing the sales team through teaching moments.
• Set sales goals, timelines, and target lists for Sales Specialists and track results to ensure timely execution on lead generation and/or market initiatives.
• Manages leads, appointments, reservations, and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management, and training.

Customer Experience

• Ensure all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads.
• Empower and guide employees through challenging customer concerns, making decisions in the customers' best interest while also supporting Lucid's mission.
• Act as a Senior Sales Advisor, handling high-potential customers.
• Manage clientele for VIP customers.

Qualifications

• 5+ years of store management experience in retail, luxury, or hospitality.
• Automotive sales management experience preferred.
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• Experience with leading a team of sales-focused professionals that can deliver targets.
• Experience making data-driven decisions and holding team accountable to KPIs.
• Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment.
• Acts with urgency and champions excellence in all company objectives.
• Proficient in English with a secondary language skill set being a plus.
• Proficient in Microsoft Office products, CRM tools (i.e. Salesforce), and retail business systems.
• Demonstrates a passion for electric vehicles and premium vehicle markets.
• Ability to work evenings and weekends in a retail environment.
• Ability to obtain appropriate state DMV licensing, where applicable.
• Valid driver’s license with no suspensions within the past year.
• Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.